Save Big On The Appliance Repair Costs
2-10 Home Buyers Warranty Review 2024
With more than 40 years of experience, 2-10 Home Buyers Warranty (HBW) has established itself as a prominent player in the home warranty industry. This comprehensive 2-10 Home Buyers Warranty review contains a detailed analysis of the company's costs, coverage, and customer service quality.
Submit Your Details & Get A Quote Now!
Save Big On The Appliance Repair Costs add this
Headquartered in Aurora, Colorado, 2-10 Home Buyers Warranty offers services to over 6 million homeowners across the United States. The company offers three warranty plans: Simply Kitchen, Complete Home, and Pinnacle Home. Customers can also include the desired household items from the list of add-ons to create a personalized plan.
This 2-10 Home Buyers Warranty review results from analyzing hundreds of customer reviews and conducting exhaustive research by our editorial team. It intends to help homeowners get the following information:
- Plan, costs, inclusions, and exclusions
- Claim process guide
- Information related to coverage and coverage caps
Why 2-10 Home Buyers Warranty?
2-10 Home Warranty has reportedly paid 97.5% of its claims
The company is a member of the National Home Service Contract Association (NHSCA)
2-10 Home Warranty offers customizable plans
The company has covered over 6 million homes in the US
HomeWarrantyReviews.com
4.2/5 (3,053)
Trustpilot
2.8/5 (5)
Yelp
1/5 (1,261)
Explore Verified Consumer Reviews for 2-10 Home Buyers Warranty
The first contractor I had to reach out and he stated he couldn\'t make it to me cause he was in Savannah and had a lot of clients. So 2-10 immediately sent my info to another contractor whom reached out to me the same day and they came out and access my Hvac unit. What they stated was the problem wasn\'t covered by 2-10 so I would have to pay out of pocket (DAT) would take a couple of weeks to come in. It ended up not being the issue it was the expansion valve which they stated was working fine. I got it changed out and my unit is working fine now but of course I paid out of pocket for this to be fixed. some of my rating is for 2-10 quick to get another contractor, time they came and look at my unit quality of repair if the person whom did fix my unit not through 2-10. My power bill will be high due to having to use my emergency heat waiting for the part that I was told I needed and really didn't.
The first contractor I had to reach out and he stated he couldn\'t make it to me cause he was in Savannah and had a lot of clients. So 2-10 immediately sent my info to another contractor whom reached out to me the same day and they came out and access my Hvac unit. What they stated was the problem wasn\'t covered by 2-10 so I would have to pay out of pocket (DAT) would take a couple of weeks to come in. It ended up not being the issue it was the expansion valve which they stated was working fine. I got it changed out and my unit is working fine now but of course I paid out of pocket for this to be fixed. some of my rating is for 2-10 quick to get another contractor, time they came and look at my unit quality of repair if the person whom did fix my unit not through 2-10. My power bill will be high due to having to use my emergency heat waiting for the part that I was told I needed and rally didn\'t.
I dont understand the reviews...I have had 2-10 home buyers warranty since we bought the house almost three years ago. I have had a problem with the old fridge that came with the house and with my gas stove and HVAC system. For the fridge they sent someone the next day. He said it was an older model and that parts (compressor)would take a few weeks to get , obviously couldn\'t wait so they offered me the price of the repairs...570.00. I took it and bought a new fridge ! great ! Gas stove would light but the oven wouldn\'t light up..went online create a service call...next day someone was there and they fixed it ...just had to pay service call 100.00 $ HVAC was not throwing out any cold...created service call online...got a call within a day ...he came out the next day put added gas and bang ! it started air conditioning again. he told me this would have cost me usually 600.00 $...all I paid was the 100.00 service fee.
I had an excellent experience using 2-10 Home Buyers Warranty. I had a number of cosmetic issues that needed to be addressed during the pandemic. 2-10 took note of these issues and assured me they would come as soon as health & safety standards permitted. The gentleman overseeing the work (***** ****) scheduled all the work for the same day, including items that I noticed and reported on short notice. All of the subcontractors showed up on time, and completed the work in a prompt and professional manner. ****** ****** also handled a number of punch list items and even addressed several items that I had overlooked out of a professional courtesy. The 2-10 Warranty team does fantastic work and, while I hope that I do not have to call on them again, I know that they would address the issues with the same standards.
On hold forever, when only needed contact information updated. NO way to email support to address non critical updates/information. Requires deductible to service provider fixing equipment regardless of if the equipment is fixed or not. This seems insane. What\'s the encouragement for the service provider to finish fixing what they started if they already get their money. Otherwise, pretty happy with this warranty. Just think they need to get this email posted in their contact us page. Not everyone wants to sit on hold for minutes/hours to talk to someone. Deduct 1 start for these shortfalls.
Awful. I turned in a claim for a broken washing machine on August 15th. After 3 service contractor visits with no repair or resolution, I was authorized to order a new washer on September 30th and told it would be 2-4 weeks. It is now December 28th and still no washer. When I call the 800 number, I wait on hold for upwards of 45 minutes to an hour and no one can advise me when I am getting my new washer. I have been a 2-10 customer for 8 years and cannot believe the lack of customer service. I will not be renewing my warranty plan.
Pros & cons
Pros
- Offer 24/7 emergency services
- Offers aggregate coverage limit of $25,000
Cons
- No choice of contractor in a non-emergency situation
Enquire For Cost-effective home warranty plans
Protect Your Home Appliances And Systems Starting As Low As $1.5/Day
Plans & Coverage Of 2-10 Home Buyers Warranty
2-10 Home Buyers Warranty offers three plans to homeowners. The Simply Kitchen plan protects appliances, the second Complete Home covers major appliances and systems, and the Pinnacle Home offers comprehensive coverage.
Coverage options of 2-10 Home Buyers Warranty is shown in the table below:
| Plans | Simply Kitchen | Complete Home | Pinnacle Home |
| ‘Even-If’ Service Fee Guarantee | ✓ | ✓ | ✓ |
| Appliance Discount Program | ✓ | ||
| Appliance Color Match | ✓ | ||
| Appliance Replacement Offer | ✓ | ||
| Built-In Microwave | ✓ | ✓ | ✓ |
| Dishwasher | ✓ | ✓ | ✓ |
| Range/Oven/Cooktop | ✓ | ✓ | ✓ |
| Refrigerator (With Ice Maker/Crusher) | ✓ | ✓ | ✓ |
| Air Conditioner And Heat Pump | ✓ | ✓ | |
| Heating System | ✓ | ✓ | |
| Thermostats | ✓ | ✓ | |
| Garbage Disposal | ✓ | ✓ | |
| Plumbing | ✓ | ✓ | |
| Water Heater | ✓ | ✓ | |
| Toilets | ✓ | ✓ | |
| Sump Pump | ✓ | ✓ | |
| Electrical System | ✓ | ✓ | |
| Doorbell | ✓ | ✓ | |
| Attic & Bathroom Exhaust Fans | ✓ | ✓ | |
| Supreme | ✓ |
The Supreme Coverage includes the following components:
- Handles, racks, clocks, baskets, shelves, rollers, knobs, dials, springs, interior lining, glass / ceramic cooktops, Haul away/disposal fees.
- Crane cost, Filters, refrigerant recovery and recharge (up to $150), cut-off switches.
- Faucets & handles, shower heads, arms, interior & exterior hose bibbs, concealed water, gas, drain, waste, and vent piping leaks or breaks in the plumbing system.
- Burglar & Fire alarm systems, attic and bathroom exhaust fans.
Moreover, along with plans for homeowners, 2-10 also offers buyer and seller coverage for parties involved in real estate transactions and structural warranties for builders.
Optional Coverage
You also have the option to include the following additional coverage options in your existing plan to enhance your coverage.
- Supreme Coverage
- Luxury Package
- Washer & Dryer
- Plumbing & Electrical
- Hvac Surplus
- Garage Door Opener
- Roof Leak
- Additional Refrigeration
- Extended Pipe Leak
- Service Fee Options
- Pool / Spa Equipment
- Pre-Season HVAC Tuneup
- Well Pump
- Septic System
- Water Softener
The 2-10 Supreme Protection option enhances your plan in terms of dollar limits and extends coverage to more components of a covered item. It also covers haul-away/disposal fees and crane costs.
Coverage Limitations & Exclusions
2-10 Home Warranty comes with a maximum aggregate limit of $25,000 for covered systems and appliances.
Here are some of the coverage limits as specified in the 2-10 Home Buyer Warranty’s sample contract:
|
Items |
Limits |
|
Up to $2,000 |
|
Optional Coverage |
|
|
Luxury Package |
Up to $5,000 |
|
HVAC Surplus |
Up to $2,000 |
|
Up to $1,000 Per Item |
|
Up to $500 Per Item |
You must also note that each system and appliance has a specific coverage limit, which you can find in the company’s brochure.
2-10 Home Warranty does not extend coverage to all parts of a covered item. The company does not cover:
- Energy management systems, glycol systems, oil systems, and more
- Fail due to wilful or involuntary abuse, misuse, neglect, home movement, electrical surges, fire, etc
- Malfunction due to improper design, improper installation, manufacturer defects, or any problems arising from modifications or alterations
- Extreme weather conditions and acts of God
Note: To learn more about the coverage limitations and exclusions, we recommend reading the service contract carefully.
2-10 Home Buyers Warranty Cost
The cost of 2-10 Home Warranty plans starts from $17 per month, with three deductible options ($65, $85, and $100).
The Simply Kitchen plan is priced at $17 monthly, the Complete Home Plan from $46, and the Pinnacle Home Plan starts from $60 monthly.
Here is a breakdown of the monthly premiums:
|
Deductible Options |
Simply Kitchen Plan |
Complete Home Plan |
Pinnacle Home Plan |
|
$100 |
$17 |
$46 |
$60 |
|
$85 |
$20 |
$49 |
$63 |
|
$65 |
$26 |
$55 |
$69 |
Note: These 2-10 Home Buyers Warranty prices are sourced for homeowners in California, and may vary according to the state.
Review Of Plans, Coverage & Customer Service Of 2-10 Home Buyers Warranty
2-10 Warranty is an experienced company with the potential to offer good services and can be considered by customers looking for customized coverage.
Review Of 2-10 Home Warranty Plans & Coverage
- The company offers three plans, with the comprehensive option covering over 18 major home systems and appliances. Compared to the industry average, the offered coverage is sub-par.
- However, customers get the option to enhance their coverage with optional items, such as roof leak protection, HVAC surplus, maintenance services, etc.
- Along with the freedom to choose your coverage, the company also offers the flexibility to choose your deductible, starting at just $65.
- The newly launched four programs can offer additional benefits to the customers. These are Even-If service guarantee, Appliance Discount Program, Appliance Color Match & Appliance Replacement Offer. .
Review Of 2-10 Home Buyers Warranty Customer Services
- 2-10 Home Buyers Warranty has received mixed reviews from customers on our platform, with a rating of 2.5/5 from over 3000 customer reviews.
- The main problems highlighted by the homeowners include issues with customer service and waiting time. Most complaints mention that it is difficult to connect to a representative on calls, and the waiting time can go up to 2 hours.
However, the recent 2-10 Home Warranty reviews show that the company is looking into the complaints and trying to offer reasonable services to its customers.
2-10 Home Buyers Warranty Claims Filing Procedure: Phone Number, Web Portal, & Online Form
The claims process for 2-10 Home Buyers Warranty is quite simple. You can file your claim online by following the below-mentioned steps:
- Log in to the Homeowner Portal and select the eligible repair for an appliance or system
- Enter information about the brand and model, and answer some questions
- The closest authorized service contractor will be selected to service your claim
- After placing your service request, you can log in anytime to check the status of the claim
- The contractor will diagnose the problem and report it to the company
- The company will then check if the item is covered, assess the problem, and determine the most plausible course of action – repair, replacement, or reimbursement.
2-10 HBW hires independent service contractors for diagnosis and repair work. Their response time is 48 hours, typically during working hours, from Monday to Friday. In an emergency, the company will try to arrange the contractor’s visit within 24 hours.
You’ll have to pay any overtime or additional fees if you ask a contractor to work outside regular business hours in a non-emergency situation.
You can also use the homeowner’s portal for other available features. You can find your property information, coverage details, and the eligibility to add extra coverage to your warranty plan for up to 30 days after enrollment with your online account.
Conclusion
The 2-10 Home Buyers Warranty is a valuable investment for individuals seeking coverage for their home belongings, including exclusive kitchen coverage. To ensure transparency in the services provided, homeowners should review the customer feedback on our platform.
Quick Details About The Company
| Founder |
Mark Lewis |
| Year Of Establishment |
1980 |
| CEO |
Scott Cromie |
| Address |
13900 E Harvard Ave, Aurora, CO 80014, US |
| Type Of Company |
Private |
Why Should You Trust Us?
- We meticulously examined 2-10 Home Buyers coverage to streamline and enhance their descriptions.
- All information presented in this review is sourced directly from 2-10 Home Buyers official website and their sample contract.
- Our analysis included studying over 3,490 customer reviews from various platforms to grasp customers' concerns and viewpoints.
- This thorough review stems from 29 hours of intensive research devoted to comprehending every aspect of the company.
Frequently Asked Questions (FAQs)
How Does 2-10 Home Buyers Warranty Work?
A.
The 2 -10 home warranty works as a 5-step process. First, purchase coverage that suits your needs and carefully read your service agreement. Next, register to create an account in the homeowner portal.
For service, submit a request through the registered portal. The company will dispatch a contractor who will fix your appliance or system. Lastly, provide your valuable service feedback to the company.
How Long Does A 2-10 Home Warranty Last?
A.
A 2-10 home warranty lasts a year and can be renewed at the end of every term.
What Does Seller Coverage Include?
A.
2-10’s Seller coverage includes replacement and repair costs of electrical, plumbing, heating, and cooling systems, refrigerator with ice maker, oven, dishwasher, and more under seller coverage.
Check a sample service agreement for detailed coverage information.
Does 2-10 Home Buyers Warranty Have Any Waiting Period?
A.
2-10 Home Buyers Warranty does not require a waiting period for seller coverage, starting upon enrollment. For lease-option homes, coverage begins when the payment is received. Coverage for homeowner plans may take up to 30 days from the date of purchase to become effective.
How Much Does A 2-10 Home Warranty Cost?
A.
The monthly cost for 2-10 Home Warranty plans start at $17 for systems and appliances coverage and increase based on the comprehensiveness of the plan. Customers are also required to pay a service call fee ($65 to $100) to the technicians during service visits.
What Is A Structural Warranty?
A.
A structural warranty offers proven protection for the distribution system, load-bearing structural components, and the home’s workmanship. The 2 -10 Home Buyers structural warranty offers insurance-backed, third-party protection. Under the structural warranty, items such as roof covering, cabinets, fireplace, waste piping, foundation, and footing systems are covered.
Does 2-10 Home Buyers Warranty Pay For Replacements?
A.
Yes, the company, in addition to covering expensive appliance and system repairs, also pays for new replacements. If a covered item is not salvageable by repair, 2-10 HBW can find a replacement for you. You can skip this process by buying a replacement and submitting its receipt to the company for a $100 reimbursement.
Will 2-10 Home Buyers Warranty Replace My HVAC?
A.
2-10 home buyers warranty offers heating and cooling systems coverage, including HVAC equipment placed outside your home. Under the HVAC surplus option, if the system or parts fall into disrepair, 2-10 will replace the entire HVAC unit to ensure operational efficiency.
How Do I Cancel My 2-10 Home Buyers Warranty?
A.
If you want to cancel your home warranty mid-coverage, place a call at (800) 776-4296. You may have to pay a processing fee for the cancellation. The 2-10 Home Buyers Warranty contact number is available 24/7 for all your concerns.
Which Home Warranty Offers The Lowest Service Fee?
A.
Select Home Warranty is one of the home warranty companies that offers the lowest service fee of $60.
Apart from that, even Choice Home Warranty, American Home Shield, and Liberty Home Guard are some options worthy of consideration.
Is An Extended Warranty Worth It?
A.
Yes, an extended warranty is worth it and offers peace of mind to homeowners. It is one of the investments that can offer significant protection against repairs or replacements of home appliances and systems.
Do We Get Money Back If We Cancel An Extended Warranty?
A.
Yes, you can get your money back if you cancel an extended warranty, however, some companies deduct a certain amount after some time. So, be sure to read the terms and conditions beforehand to make sure everything is clear.
How many states are covered by a 2-10 Home Warranty?
A.
2-10 Home Buyers Warranty offers services in 44 U.S states except Alaska, Hawaii, New Hampshire, Oklahoma, Wisconsin, and Wyoming.
Does 2-10 Home Warranty Provide Any Discounts?
A.
Currently, 2-10 is offering a Buy 1 Get 1 free discount. Under this, you can avail of any one service for free with any of the plan’s purchases. The company also offers a referral discount and hands out a $50 gift card. However, this only works when people referred by you purchase a 2-10 Home Buyers Warranty.
You May Also Be Interested In
Based on 939 Reviews Premium$43 - $79
Service Fee$75
Limit$3K/item
|
Based on 59 Reviews Premium$45 - $60
Service Fee$70
Limit$15K
|
Based on 4,581 Reviews Premium$44 - $47
Service Fee$60 - $75
Limit$3K/Item
|
Based on 16,763 Reviews Premium$29 - $89
Service Fee$100 & $125
Limit$4K - $5K
|
Customer Reviews On 2-10 Home Buyers Warranty
Check out what existing customers are saying about 2-10 Home Buyers Warranty.
Home Warranty Blogs
A sparkling pool adds beauty and recreation to your backyard, but keep ...
Rust in water heaters is a common problem caused by the interaction of ...
A refrigerator is an essential appliance in any household, and when it ...