Save Big On The Appliance Repair Costs
America’s First Choice Review 2024
America’s First Choice (AFC) has been in the business for 14 years providing comprehensive plans to homeowners. Learn more about the company's coverage, pricing, and contractual details in our in-depth AFC home club review.
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Plans costs
$33 - $56
Service fee
$75 - $125
Entire Plan Life service guarantee
14 Years in
Business
30days Waiting
Periods
Since 2009, America’s First Choice Home Club has stood out with lifetime repair guarantees, even for major appliances and systems. Their 4 plans offer flexibility for appliance, system, or combined coverage, making them a strong contender for home warranty needs.
This review, based on extensive research, aims to guide you through their offerings and key aspects like:
- Plans and coverage details offered by AFC
- Details on coverage and claim process
- AFC Home Club reviews submitted by the company’s customers
Why America’s First Choice?
AFC members enjoy the most prolonged workmanship guarantee
The company provides extended warranty plans at a discounted price
AFC offers benefits such as auto insurance, home security, and much more.
The company has an online member portal for seamless repair requests.
HomeWarrantyReviews.com
3.7/5 (282)
Trustpilot
3.1/5 (16)
Consumer Affairs
4.2/5 (101)
Explore Verified Consumer Reviews for America’s First Choice
Compared to other providers, AFC had the same offer but at a slightly better price. The warranty I had with AFC Home Club was the most reasonable way to go for what they had to offer. My first experience with them was great. The only thing that I question was I had two issues with plumbing at the same time. One was the toilet and one was the issue with the sink. So, I contacted AFC and three people came up on the computer to choose from, it was my understanding to pick one. So, I picked one and then their people contacted me and said that they were selecting one and I’m like, “Wait a minute, no.” I didn’t get that idea. I’d already contacted somebody. The technician that came out was absolutely terrific. He contacted the home people, he got his money right away, which was fantastic to know that the person doing the work isn’t held up for payments for months and/or anything like that. Also, I got like three calls the same day double-checking that he did the work and he was good. I talked to them while he was here and it was just kind of like a little bit of overkill. But otherwise, it’s okay. I would recommend AFC.
Any time I call for a service request or with an account question it is handled professionally and efficiently. I have had no issues in dealing with this company or in getting service requests taken care of in a timely fashion. Highly recommend :-).
The gentleman who called to check on us and ask if we wanted to continue is the same person who sold us the original contract years ago and has serviced our problems since. I like the continuity.
My fridge broke down last week. I submitted the issue on their website which I found pretty easy to use. They did call me back with some questions before my tech called which is fine, just needed some more detail I guess. On that call, I was given the tech information and the tech called me about an hour later. It was nice being in the know about when and from whom I would be contacted. Sams appliance came out the next day and was able to fix my issue. It took about 3 hours and he brought a few parts. Ended up being a pretty hefty repair but I paid my $75.00 fee and it was completed with nothing else owed from me. I recommend this company.
I contacted AFC and the customer service was excellent. They informed me of what I needed to do to get my disposal replaced and once repairs were completed how to get reimbursed. Everything went as it was explained with no hitches or problems. I am very pleased with their service thus far. I would highly recommend this company to anyone needing or in search of a home warranty company. Please consider America\'s First Choice. I have experienced others and AFC has been the best in comparison
The blower motor went out on one of my HVAC units. I used my own HVAC company and AFC reimbursed me. It\'s great I can select my contractor. One I know will be on time and do the job correctly. Quite a few years back I had one of the other warranty companies and you never knew who they were sending. On top of that the work was terrible most of the time. Thanks AFC.
Pros & cons
Pros
- Service guarantee for the entire term plan
- Choice of technician
- Plans with extra benefits available
Cons
- Limited add-on options
- Doesn’t cover pre-existing conditions
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Plans & Coverage of America’s First Choice
AFC Home Club offers four different plans to homeowners with varying coverage options:
- Systems Plan offers basic protection for six major systems, including air conditioning, heating, plumbing, etc.
- Silver Plan covers nine home appliances, including clothes dryers, washers, refrigerators, etc.
- Gold Plan is an advanced protection option with 15 essential appliances and systems.
- Platinum Plan is the most extensive coverage option offered by AFC. The plan offers protection for 18 major home systems and appliances.
In addition to the above coverage plans, the company also offers the flexibility to enhance the coverage with additional add-ons.
Let us take a look at the coverage:
|
Plans |
System Plan |
Silver Plan |
Gold Plan |
Platinum Plan |
| Ductwork | ✓ | ✓ | ✓ | |
| Electrical System | ✓ | ✓ | ✓ | |
| Water Heater | ✓ | ✓ | ✓ | |
| Air Conditioning System | ✓ | ✓ | ✓ | |
| Heating System | ✓ | ✓ | ✓ | |
| Plumbing System | ✓ | ✓ | ✓ | |
| Refrigerator | ✓ | ✓ | ✓ | |
| Washers | ✓ | ✓ | ✓ | |
| Dryers | ✓ | ✓ | ✓ | |
| Dishwasher | ✓ | ✓ | ✓ | |
| Oven | ✓ | ✓ | ✓ | |
| Garbage Disposal | ✓ | ✓ | ✓ | |
| Garage Door Opener | ✓ | ✓ | ✓ | |
| Freestanding Ice Maker | ✓ |
Optional Coverage
AFC offers the following additional add-on options to help you customize your plans as per your needs:
- Electronics
- Sump Pump
- Septic System
- Central Vacuum
- Pool & Spa
- Stand Alone Freezer
- Roof Leak Repair
- Well Pump
- Second Refrigerator
- Hot Water Dispenser
- Double Oven
Coverage limitations & Exclusions
AFC Home Club offers a range of coverage caps for different systems and appliances. Check the table below to get the complete list of coverage limits of the company:
|
Items |
Coverage Limit |
|
Air Conditioning & Heating Systems |
Unlimited |
|
Built-In Microwaves |
$500 |
|
Garage Door Openers |
$500 |
|
Interior Electrical |
$500 |
|
Plumbing Systems |
$500 |
|
Water Heaters |
$1000 |
|
Major Appliances |
$3000 |
|
Ceiling/Exhaust Fan/Garbage Disposals |
$150 |
Moving on, the company also provides details on the coverage limits offered for optional items. Take a look:
|
Optional Items |
Limits |
|
In-Ground Pool/Spa Equipment |
Up to $500 |
|
Well Pump |
Up to $500 |
|
Sump Pump |
Up to $500 |
|
Central Vacuum |
Up to $150 |
|
Stand Alone Freezer |
Up to $500 |
|
Second Refrigerator |
Up to $500 |
|
Septic System |
Up to $500 |
|
Hot Water Dispenser |
Up to $150 |
|
Roof Leak Repair (Single-Family Homes Only) |
Up to $250 |
AFC Home Club covers most appliances and significant home system problems. Although they do have exclusions, they are:
- Cosmetic defects, lack of maintenance, rust or corrosion, misuse, collapsed ducting, and sedimentary build-up
- Lightning strikes, missing components, and animal or bug damage
- Any sort of damage caused by Acts of Gods and natural calamities
- Bacterium, virus, fungus, mold, and mildew-related malfunctions
Note- The Company discloses the exclusions directly on its website or in the sample contracts. Before purchasing the service make sure to read what your plan covers.
AFC Home Club Cost
AFC’s plans typically range from $33 to $52 monthly. The Silver Plan starts at $33 monthly, the Systems Plan at $40, the Gold Plan at $47.08, and the Platinum Plan at $51.83 monthly. The cost of the plans varies based on the service fee you choose, which ranges from $75 to $125.
The table below offers a detailed overview of the costs of the various plans of AFC Home Club:
|
Plans |
Silver Plan |
System Plan |
Gold Plan |
Platinum Plan |
|
Cost at $125 Service Call Fee |
$33 |
$40 |
$47.08 |
$51.83 |
|
Cost at $100 Service Call Fee |
$35.33 |
$42.42 |
$49.42 |
$54.17 |
|
Cost at $75 Service Call Fee |
$37.67 |
$44.75 |
$53.33 |
$56.50 |
*Please note the above-listed price is for New York. The price may vary according to your state of residency. We recommend reading the fine print of your home warranty policy to learn the precise cost of the plan.
Review Of Plans, Coverage & Customer Service Of AFC Home Club
With over 1400 Google reviews and a rating of 3.7 stars, AFC Home Club has received a diverse range of feedback from customers. This indicates that customer sentiment is mixed, with varying levels of satisfaction experienced by different individuals.
Review Of America’s First Choice’s Plans & Coverage
- AFC Home Club’s range of plans is slightly above average in the industry.
- However, what sets AFC apart is its inclusion of free credit monitoring and emergency alert services, providing added value to customers.
- The combination of competitive pricing and additional benefits helps the company maintain a strong market presence.
- AFC Home Club allows customers to select from three flat rates of $75, $100, or $125 per service call.
- structure of the price of all the AFC plans differ based on the selection of the deductibles, which may confuse some customers.
Review Of America’s First Choice’s Customer Services
- Analyzing the reviews, it becomes evident that customers appreciate AFC Home Club’s prompt response to service requests.
- However, some customers have expressed concerns regarding the competency of the company’s technicians.
America’s First Choice’s Claim Filing Procedure: Phone Number, Web Portal, & Online Form
Filing a claim with America’s First Choice requires a few simple steps. Follow the pointers mentioned below for a hassle-free claims process.
- You can file a claim with AFC Home Warranty by filling a form on its online claim portal
- You can also file a claim by calling America’s First Choice’s claims phone number- 770-973-2400
- Depending on your requirements, you can choose a contractor of your choice, or the company will send a technician to analyze the problem
- The component will either get repaired or replaced as per the technicians’ view
- Pay the necessary service call fee as stated in your contract
Conclusion
When considering a home warranty provider, AFC Home Club offers some notable features to weigh in your decision-making process. While the industry standard for plan length is one year, AFC provides a discounted three-year option, giving homeowners a long-term solution. The flexibility to choose between monthly or annual payments is also convenient.
However, the pricing can be a deciding factor for many. It is essential to carefully calculate the cost of the plan you choose and weigh it against the extra benefits AFC Home Club provides. Take your time to evaluate your options and choose a home warranty provider that best suits your needs.
Quick Details About The Company
| Year Of Establishment |
2009 |
| CEO |
John Craddock |
| Address |
1337 Canton Rd Ste B, Marietta, Georgia, 30066, United States |
| Type Of Company |
Private |
Why Should You Trust Us
- All information provided in this AFC home warranty review is directly obtained from the official website and their sample contract
- We carefully scrutinized America’s First Choice sample contract to clarify the terms in a more straightforward manner
- Our assessment included studying over 2,080 customer reviews from various platforms to grasp customer concerns and viewpoints
- This thorough review stems from 27 hours of intensive research aimed at comprehending every aspect of the company
Frequently Asked Questions (FAQs)
Why Is It Important To Read AFC Home Warranty Contract Before Signing Up?
A.
Reading the AFC home warranty contract can help you understand intricate details about coverage, cancellation, transfer of the policy, etc. If you are confused or stuck regarding certain details written in your policy, you can always contact customer care to clarify your doubts.
Does AFC Home Club Put A Cap On The Number Of Claims I Can File?
A.
No, America’s First Choice Home Club does not cap the number of claims you can file during the tenure of your contract. However, it is essential to note that you must only file a claim when an item is malfunctioning so as not to waste your valuable time or the technicians’ time.
What Are The States In Which AFC Home Club Operates?
A.
AFC Home Club Warranty offers services in 46 states except California, Washington, Florida, and Hawaii.
What Are The Discounts Offered With AFC Plans?
A.
AFC Home Club goes beyond offering exclusive benefits to its customers. As a member, you can access various discounted rates on products and services. To fully take advantage of these benefits, speaking with a representative who can provide you with all the details and ensure you receive the maximum value from your membership is highly recommended.
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Customer Reviews On America’s First Choice
Check out what existing customers are saying about America’s First Choice.
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