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First Premier Home Warranty Review 2024
First Premier Home Warranty has over 30 years of experience in the home warranty industry. Based in New York, the company focuses on building a trusted network of skilled repair contractors. They handle all repairs and replacements directly, without outsourcing to third-party companies. This First Premier Home Warranty review covers the company’s pricing, coverage plans, and customer service, helping homeowners make informed decisions about their warranty options.
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Plans costs
$39- $45
Service fee
$75
34 Years in
Business
30 days Waiting
Periods
In addition to nationwide coverage and customizable plans, First Premier emphasizes fast claim handling, aiming to have a technician at your home within 24–48 hours. Our editors researched and analyzed numerous customer reviews to create this comprehensive assessment. This review will help prospective homeowners understand the following key details:
- Plan options, pricing, and coverage details
- Customer service and reliability
- The process of filing claims and handling repairs
Why First Premier Home Warranty?
Technicians typically arrive within 24–48 hours after a claim is filed.
Available across the U.S., protecting a broad range of homeowners.
Offers flexibility with plans that can be tailored to specific home needs.
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2.6/5 (36)
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4/5 (141)
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4.3/5 ( 176)
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1/5 (19)
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2/5 (7)
Explore Verified Consumer Reviews for First Premier Home Warranty
Alex green was a great customer service agent handled all my questions with patients an clarity, I really am very excited and impressed with FPHW.
Very good consultancy company. I was contacted by phone to have one of their consultants visit me the next day and I was very satisfied. First Premier Home Warranty company was very competent and above all honest. Definitely a valid resource you can rely on. Recommended
Great home warranty, took advantage and did the research they have great rates and good service
Our agent was helpful and knowledgeable in providing us with the details we needed in deciding to purchase a home warranty. The whole process was very easy, and they gave us the best price deal for our warranty. The coverage was the best I found, and they offer incentives to earn extra months of coverage for free! We hope we never have to use the policy, but it’s comforting to know that we are covered if we do. Thanks!
Amazing! after my first claim with them they came down to fix my dryer and had the new one replaced for me. Thank you tys** in claims for assisting on my claim
I called home First Premier Home Warranty to file a claim and it was one of the nicest experiences I have ever had. I was so frustrated about the problem I called about. The claim representative T**** really made it easy for me to understand everything and put my mind at ease. Within a few hours he had a technician at my house diagnosing my washing machine, after the diagnosis our lovely technician called the authorization department at First Premier and had it approved within minutes!! Very satisfied with this company. I definitely recommend them!
Pros & cons
Pros
- Fast service response, typically within 24–48 hours
- Customizable plans that fit specific homeowner needs
- Nationwide coverage across the U.S
Cons
- Some users report issues with claim denials or delays in processing
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Plans & Coverage of First Premier Home Warranty
First Premier Home Warranty offers two main plans with comprehensive coverage options:
- Premier Plan: Covers many home systems and appliances, including electrical, plumbing, water heaters, refrigerators, and more.
- Premier Platinum Plan: This plan offers advanced protection with additional coverage for items like washer/dryer units, garage door openers, and HVAC systems.
Both plans offer optional add-ons for specific items like pools, spas, and septic systems. The table below shows all the plans offered by the company and their complete coverage details.
|
Covered Items |
Premier Plan |
Platinum Plan |
| A/C System | ✓ | |
| Heating System | ✓ | |
| Clothes Washer | ✓ | |
| Refrigerator | ✓ | |
| Clothes Dryer | ✓ | |
| Ceiling & Exhaust Fans | ✓ | ✓ |
| Cooktop | ✓ | ✓ |
| Built-in Microwave | ✓ | ✓ |
| Oven/Range/Stove | ✓ | ✓ |
| Garbage Disposal | ✓ | ✓ |
| Electrical System | ✓ | ✓ |
| Trash Compactor | ✓ | ✓ |
| Whirlpool Bathtub | ✓ | ✓ |
| Ductwork | ✓ | ✓ |
| Garage Door Opener | ✓ | ✓ |
Optional Coverage
First Premier Home Warranty provides flexible add-on options, allowing you to enhance your plan per your preferences.
- Sprinkler System
- Second Refrigerator
- Add’I Oven Range/Stove
- Septic Pumping
- Add’I Garage Door Opener
- Septic System
- Add’I Water Heater
- Well Pump
- Free Standing Ice Maker
- Sump Pump
- Add’I Heating System
- Central Vacuum
- Add’I A/C System
- Limited Roof Leak
- Refrigerator Ice Maker
- Additional Spa
- Water Softener
- Pool / Spa
Coverage limitations & Exclusions
The following section highlights the limitations of liability under First Premier Home Warranty’s terms, including caps on damages and specific exclusions. Readers can understand how these limitations may impact their coverage and claims.
- First Premier Home Warranty is not liable for lost profits or indirect, incidental, or punitive damages.
- Their total liability is capped at less than $1,000 or the value paid for the service/product.
- These limitations apply even if the company is aware of potential damages.
- Some jurisdictions may not allow such exclusions, so these limits may not apply everywhere.
The table below shows the coverage limit for all the optional items offered by FPHW:
|
Optional Items |
Coverage Limit (Monthly Plans) |
Coverage Limit (Annual Plan) |
|
Sprinkler System |
$4.17/mo |
$50.00/yr |
|
Add’I Oven Range/Stove |
$5.00/mo |
$60.00/yr |
|
Add’I Garage Door Opener |
$4.17/mo |
$50.00/yr |
|
Add’I Water Heater |
$6.25/mo |
$75.00/yr |
|
Free Standing Ice Maker |
$4.17/mo |
$50.00/yr |
|
Add’I Heating System |
$6.25/mo |
$75.00/yr |
|
Add’I A/C System |
$6.25/mo |
$75.00/yr |
|
Refrigerator Ice Maker |
$2.92/mo |
$35.00/yr |
|
Water Softener |
$2.92/mo |
$35.00/yr |
|
Stand Alone Freezer |
$2.92/mo |
$35.00/yr |
|
Second Refrigerator |
$2.92/mo |
$35.00/yr |
|
Septic Pumping |
$5.00/mo |
$60.00/yr |
|
Septic System |
$8.33/mo |
$100.00/yr |
|
Well Pump |
$6.25/mo |
$75.00/yr |
|
Sump Pump |
$2.08/mo |
$25.00/yr |
|
Central Vacuum |
$2.08/mo |
$25.00/yr |
|
Limited Roof Leak |
$4.17/mo |
$50.00/yr |
|
Additional Spa |
$12.50/mo |
$150.00/yr |
|
Pool / Spa |
$12.50/mo |
$150.00/yr |
First Premier Home Warranty Cost
First Premier Home Warranty provides flexible plans with competitive pricing. With their Premier and Platinum plans, homeowners are responsible for a $75 deductible per claim. Below is a breakdown of their monthly and annual costs.
First Premier Home Warranty provides two coverage options:
- Premier Plan: $44.99/month or $449.99/year.
- Platinum Plan: $51.99/month or $549.99/year.
These plans offer varying levels of coverage to suit different homeowner needs.
*The prices listed apply to Texas and may differ based on your state of residency. To ensure accuracy, please check the fine print of your home warranty plan to confirm the exact costs for your area.
Review of Plans, Coverage & Customer Service of First Premier Home Warranty
This review is based on over 2,000 customer reviews and industry comparisons for a comprehensive evaluation.
Review of FPHW’s Plans & Coverage
- Competitive Pricing: Premier Plan costs $44.99/month, while Platinum Plan is $51.99/month. Annual options are priced at $449.99 and $549.99.
- Deductible: A $75 deductible per claim applies, which is on par with industry standards.
- Broad Coverage: Both plans cover essential home systems and appliances, including HVAC and plumbing.
- Exclusions: Items like cosmetic damages, water softeners, and door seals are not covered, similar to other market competitors.
Review FPHW’s of Customer Services
- Mixed Reviews: Some customers highlight efficient claim processing, while others report slow responses from customer service.
- Positive Feedback: Many users appreciate the straightforward claim process and prompt service in non-emergency situations.
- Common Complaints: Complaints often involve difficulties in reaching customer service and claim denials due to fine print exclusions.
- Service Quality: The quality of contractors varies by region, with some areas experiencing delays in repairs.
First Premier Home Warranty Claim Filing Procedure
- Get Covered: Secure your home’s systems and appliances, starting as low as $1 per day.
- Submit Your Claim: You can file claims 24/7 via phone or online through the Customer Login. Contact: 1-800-388-1918.
- Fast Service: Technicians are dispatched quickly, typically within 24–48 hours, ensuring prompt resolution.
- Comprehensive Support: The claims team provides constant support to claims submitted at any time, 365 days a year.
Quick Details About The Company
The table below will help you know more about the First Premier Home Warranty. Take a look:
| Year Of Establishment |
1989 |
| CEO |
Vince Walker |
| Address |
2918 Avenue R, Brooklyn, New York, 11229, United States |
| Type Of Company |
Privately Held |
Why Should You Trust Us
- We dedicated 80 hours to researching First Premier Home Warranty, reviewing every aspect of their service.
- Our analysis included more than 2,000 customer reviews across different review platforms.
- We compared their offerings with competitors, ensuring a thorough evaluation of pricing, coverage, and service quality.
- With in-depth research, we provide unbiased and well-rounded insights to help you make informed decisions.
Frequently Asked Questions (FAQs)
What is the difference between the Premier and Platinum plans?
A.
The Premier Plan provides basic coverage for systems and appliances, while the Platinum Plan offers extended coverage, including more comprehensive protection for HVAC and electrical systems.
How much does First Premier Home Warranty cost?
A.
The Premier Plan is $44.99 per month, while the Platinum Plan costs $51.99 per month. Annual options are available at $449.99 and $549.99, respectively.
Are there any deductibles?
A.
Yes, there is a $75 deductible per claim, which must be paid each time a technician is dispatched for repairs.
How do I file a claim with First Premier?
A.
You can file a claim 24/7 by phone or through their Customer Portal. The contact number is 1-800-388-1918.
How soon will a technician arrive after filing a claim?
A.
First Premier typically dispatches a technician within 24–48 hours after a claim is filed.
What items are not covered by First Premier?
A.
Some exclusions include cosmetic damages, water softeners, door seals, and regular maintenance issues. Be sure to check the policy for a complete list of exclusions.
Can I customize my plan?
A.
Yes, First Premier offers optional add-ons, such as pool/spa coverage, to allow for tailored protection based on your specific needs.
Can I transfer my plan to a new homeowner?
A.
Yes, the home warranty can be transferred to a new homeowner if you sell your property.
Is there a waiting period before I can make a claim?
A.
Yes, there is a standard 30-day waiting period after enrollment before you can file your first claim.
Are there reviews about First Premier’s customer service?
A.
Customer reviews are mixed. Some users report efficient claim handling, while others mention delays in customer support and claim processing.
What are the maximum coverage limits?
A.
First Premier offers up to $5,000 for covered systems and appliances, depending on the plan chosen.
Can I cancel my policy?
A.
Yes, First Premier offers a 30-day money-back guarantee if no claims have been made. After 30 days, you may cancel and receive a pro-rated refund.
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Check out what existing customers are saying about First Premier Home Warranty.
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