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Home Depot Home Protection Plans Review 2024
With over 45 years of experience, Home Depot provides extended protection plans for various home systems and appliances. This Home Depot Protection Plan review comprehensively examines the company's pricing, coverage, and customer service.
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Plans costs
Up to $600
Service fee
N/A
Years in
Business
30 days Waiting
Periods
Established in 1978 in Atlanta, Georgia, The Home Depot Extended Warranty works with Allstate, an insurance provider, to offer extended warranties. However, the company’s protection plans are only limited to the home systems and appliances bought from the Home Depot store.
Our editorial team curates this detailed review to help you with the following:
- Plans & coverage offered by Home Depot
- Claim filing procedure
- Pricing of all the plans
Why Home Depot Home Protection Plans?
Home Depot covers 100% of parts and labor
The company does not charge a service call fee
Home Depot is easily accessible via its 2000+ stores
HomeWarrantyReviews.com
1.7/5 (235)
Trustpilot
1.6/5 (5,724)
Consumer Affairs
1.4/5 (3,988)
Explore Verified Consumer Reviews for Home Depot Home Protection Plans
I just wanted to give an actual positive review to give people some hope! I bought a F********* electric dryer back in 2017 and bought the protection plan. I have had continual problems with the same part (control panel). Over the years I had the part replaced 3 times. Last month the dryer broke again. Same issue. The part was not available and no time frame on when it would be. Long story short I actually got a gift card with my full purchase price plus tax back. I was shocked. Again, it was not an easy process and took many phone calls and "escalation" but I did want to share that on occasion they do pay.
Bought 5 year for Samsung refrigerator. The ice maker frequently froze up. Home depot arranged a serviceman to repair. Coming to end of 5 years ice maker froze up again. A call to asurion telling them the refrigerator was a lemon. First call not satisfying which lead to second call going up the supervisor ladder. On that call I requested to speak to their supervisor. Throughout this process of filing a claim I was never confident of a successful outcome. A few days later supervisor #3 called me back. She gathered the details of all the repairs over the five years. She suggested I would receive a positive outcome. Two or three weeks later after receiving many calls asking if I received a check a check was received for the full purchase price $2,714. Because of all the negative reviews I never thought I would receive a check. Not only did I receive a check I kept the refrigerator. In some instances with other warranty plans the refrigerator is picked up. I don’t know how I was so lucky. Given my experience with this home depot warranty plan with asurion I give a rating of 5 star.
I\'m still middle of the road on this company. On June 24th LG fridge threw a error code. reset power and cleared the error but came back the next day. requested service for 2 days later (today, Wednesday). No call, nothing Today the 27th and called again. I call the number from the email confirmation and got a person 80 miles away. Contacted HD protection plan department and they said the case was assigned and I\'d be getting a courtesy call. That was at 8:30 AM. Now it\'s 10:30. I\'m losing food quickly and I just stocked up from Costco. I will update my rating. Fridge has been good so far. Funny thing is the error is known and points to the fridge defrost system. Freezer works ok just no cold air blowing in the top of the fridge compartment. Also meat draw, at the bottom of the compartment things are frozen. I know it\'s only a few days but this is not looking good for any response.
SAMSUNG RF263BEASER ---DO NOT BUY SAMSUNG FRIDGE ------ FRIDGE AFTER 1 1/2 YRS THE COMPRESSOR TOOK A DUMP -SERVICE CAME IN 3 DAYS ORDERED COMPRESSOR AND CAME BACK A WEEK LATER , 4 DAYS LATER FRIDGE WAS WARM AGAIN TECH CAME BACK IN 2 WEEKS TO TEST IT / REPLACED A COMPUTOR BOARD - 4 DAYS LATER WARM AGAIN LOL == TECH CAME BACK AGAIN -NOW HE CALLS SAMSUNG TECH - HE SAYS CHANGE THE ICE MAKER - OK ORDER ICE MAKER CAME BACK PUT IT IN -NOOOOOOO GOOD /CALLS SAMSUNG AGAIN -ASK THE TECH DID YOU PUT THE AUGER IN -WHATTTTTTTTT -NO --- ORDER AUGER -COMES BACK AGAIN =PUT AUGER IN AND AGAIN NOOOOOOOOOO DONT WORK = SEAL UP ICE MAKER -DID THAT WORK NOOOOOOOOOOOOO - TECH THAT CAME TELLS ME SORRY ITS NOT REPAIRABLE - /// MORAL OF THE STORY =DO DO DO NOT BUY A SAMSUNG FRIDGE ------ HOME DEPOT WARRANY WAS GREAT - AFTER THE TECH SAID NOT REPAIRABLE / THEY SENT ME $1867.37 HOMEDEPOT GIFTCARD & WE ENDED UP BUYING A NEW FRIDGE
I was fearful when I read the reviews for Home Depot Protection service as well as their local service provider Atlantic Appliance Service Repair. People complained about no communication, no shows, and shoddy work. I did not experience any of that. We were always kept informed and coordination between Home Depot/Assurion and Atlantic was very good. We needed our 1 and 1/2 year old refrigerator repaired under our extended warranty. The overall length of time to repair was a little longer then we wanted, but that is the process with extended protection plans. They even processed our request for spoiled food reimbursement in less then one week. If I didn\'t have this plan I would have had a repair in excess of $500 due to two boards malfunctioning, so in my case, it was definitely worth the investment
Pros & cons
Pros
- Provides full reimbursement or replacement on home appliances/systems
- No service call fee or deductible
Cons
- Warranty is only applicable to new items purchased from Home Depot within a 90-day window
- Coverage starts after the manufacturer’s labor warranty ends
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Plans & Coverage Of Home Depot Extended Warranty
The Home Depot warranty offers protection for most of your everyday purchases. These categories include:
- Major Appliances
- Power Tools
- Grills
- Mowers & Tractors
- Small Appliances
- Home Electronics
- Smart Home
- Power Equipment
- Generators
- Water Heaters
- Holiday Decors
- Fireplaces
Coverage protection starts after purchasing the appliance/system from Home Depot following the expiration of the manufacturer’s warranty. However, the company will cover certain things except for mechanical breakdowns for appliances in the manufacturer’s warranty.
You can purchase the Home Depot appliance warranty and the product if your appliance has no factory warranty. You also have the option to get it within 90 days of buying the product.
In addition to the plans, Home Depot also provides the following coverage benefits:
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Major Appliances Plan |
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General Merchandise Plan |
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Note: To learn more about the coverage, read your sample contract carefully.
Coverage Limitations & Exclusions
Home Depot will replace the same type, quality, and functionality of the original product. Otherwise, the company will offer a Home Depot e-gift card of the same amount.
Moreover, the company has certain limitations for the coverage benefits. Take a look at the table below to learn about them.
|
Coverage |
Limits Per Claim |
|
50% reimbursement for maintenance parts of lawn mowers & tractors |
$500 |
|
50% reimbursement on selected preventative maintenance parts |
$500 |
|
50% reimbursement on the replacement of selected cosmetic parts |
$500 |
|
Coverage for spoiled food |
$300 |
Certain circumstances are not covered under the Home Depot warranty. Here are some causes of repairs and replacements not covered under the company’s warranty.
- Secondary or collateral damages
- Services outside the USA
- Pre-existing damages
- Damage caused by unauthorized contractor
- Preventative maintenance
- Products used for commercial purposes
- Unauthorized product alterations
- Products whose safety features are disabled, removed, or altered
- Third-party actions (fire, insect infestation, collision, theft, etc.)
- Damage caused by the act of god
- Damage not reported within 30 days
There may be several other exclusions; you should make sure to read the sample contract carefully before making a decision.
Home Depot Protection Plan Cost
The cost structure of the Home Depot Protection Plan is tailored to align with the pricing of the original product. The plans range from $595 for different-year plans with no service call fees.
As per their contract, the price range for 3-year and 5-year major appliances plans are as follows:
|
Appliance cost |
3-year plan |
5-year plan |
|
$0 – $299.99 |
$50 |
$75 |
|
$300.00 – $449.99 |
$70 |
$105 |
|
$450 – $549.99 |
$90 |
$135 |
|
$550 – $699.99 |
$100 |
$150 |
|
$700 – $999 |
$120 |
$180 |
|
$1,000 – $1,499.99 |
$150 |
$225 |
|
$1,500 – $1,999 |
$185 |
$270 |
|
$2,000 – $2,999.99 |
$195 |
$295 |
|
$3,000 – $6,999.99 |
$295 |
$460 |
|
$7,000 – $19,999.99 |
$395 |
$595 |
However, the total cost of your plan will depend on the area of your residence and selected add-ons.
Next, the table shows pricing for the general merchandise. Take a look:
|
Product Price (Below $300) |
2-Year Plan |
|
$0.00 – $24.99 |
$3 |
|
$25.00 – $49.99 |
$6 |
|
$50.00 – $99.99 |
$12 |
|
$100.00 – $149.99 |
$19 |
|
$150.00 – $199.99 |
$30 |
|
$200.00 – $249.99 |
$35 |
|
$250.00 – $299.99 |
$45 |
|
Product Price (Above 300) |
3-Year Plan |
|
$300.00 – $399.99 |
$60 |
|
$400.00 – $499.99 |
$75 |
|
$500.00 – $799.99 |
$110 |
|
$800.00 – $999.99 |
$150 |
|
$1,000.00 – $1,999.99 |
$245 |
|
$2,000.00 – $4,999.99 |
$385 |
|
$5,000.00 – $6,999.99 |
$425 |
|
$7,000.00 – $9,999.99 |
$500 |
Review Of Plans, Coverage & Customer Service Of Home Depot Protection Plan
Home Depot Extended Warranty has received a rating of 1.5 stars out of 5 on our platform. The company has 1.15 stars out of 5 from customers on the BBB platform despite its A+ accreditation. The customers have mostly complained about poor customer support, which eventually led to the claim denials.
Review Of Home Depot Extended Warranty’s Plans & Coverage
- Customers will have to buy separate plans for each appliance to get coverage.
- The company has extended coverage for major and minor appliances, water heaters, home electronics, general merchandise, etc.
- In addition to the plans, Home Depot offers some benefits, such as up to 50% reimbursements, coverage for broken parts, spoiled food, power surge, etc.
- However, the company doesn’t provide extensive coverage compared to its competitors.
- Regarding price points, Home Depot plans are priced for 2-3-and-5-year schemes. The plans start from $3 to $595 for a single product.
- While the plans may be expensive, the company doesn’t charge any deductible or service call fee, which is a plus.
Review Of Home Depot Extended Warranty’s Customer Services
- The company offers a unique service guarantee under which your service appointment will be approved within two days, or you will get $50 in check or an e-gift card.
- As per BBB, the company has closed nearly 4,000 complaints in the past year, which shows it is committed to enhancing customer satisfaction.
- The company has accrued many negative reviews, particularly for its customer service. Improving its services is undoubtedly an area of opportunity for Home Depot.
Home Depot Protection Plan’s Claim Filing Procedure: Phone Number, Web Portal, & Online Form
The process for submitting the warranty claims at Home Depot is easy.
- Customers can submit a claim anytime by filing it through the online portal through AllState Protection.
- Claims can also be submitted by calling Home Depot’s phone number- 833-763-0688.
- Once your service request is accepted, the company store will assign a technician from its network to solve the specific problem.
- The technician will then visit your home and ensure the broken appliance/system is repaired (if covered under warranty).
Conclusion
Home Depot can be your go-to option for separate protection plans for major appliances and general systems. However, we advise you to take multiple quotes and thoroughly
read and understand terms before signing up for any contract.
Quick Details About The Company
| Founder |
Bernard Marcus, Arthur Blank, Ron Brill, Pat Farrah, Ken Langone |
| Year Of Establishment |
1978 |
| Address |
Cobb County, Georgia · U.S. |
| CEO & President |
Ted Decker |
Why Should You Trust Us?
- All information presented in this review is sourced directly from Home Depot's official page and their sample contract.
- We meticulously evaluated the coverage of the Home Depot Protection Plan to streamline and enhance its features.
- Our analysis encompassed over 6735 customer reviews from various platforms, aiming to grasp customers' concerns and viewpoints.
- This thorough review is the culmination of 31 hours of intensive research dedicated to comprehensively understanding every aspect of the company.
Frequently Asked Questions (FAQs)
How To Activate The Home Depot Warranty?
A.
You can activate a Home Depot warranty while buying any of their products at their store. If you are purchasing online from their website, it will automatically redirect you to the eligible protection plans. You can select a suitable plan from that page, which will be added to your cart.
What Is An Extended Warranty And How Does It Work?
A.
Extended warranties are policies that increase the warranty periods of a product manufacturers offer. They cover the repair and replacement costs.
When Is The Best Time To Buy An Extended Warranty?
A.
You can purchase an extended warranty right before the expiration of the manufacturer’s warranty. Most companies even offer deals by which you can save money and make the most of it.
Does A Home Warranty Replace A Product?
A.
A home warranty may replace your product if it cannot repair the issues. For more information, you can contact your provider.
Do I Have To Provide A Receipt When Using The Home Depot Protection Plan?
A.
Yes, retaining your receipt is essential for filing a claim. Home Depot lets you save your receipt by uploading it to your protection plan portal.
Can The Home Depot Protection Plan Be Transferred?
A.
You can transfer a Home Depot protection plan to the next product owner at no extra cost. Reach out to the customer support team to initiate the transfer. Ensure that the original purchase receipt and any service repair receipts are handed over to the new owner during this process.
Is It Possible To Add The Home Depot Extended Warranty After Purchasing The Product?
A.
Yes, you have 90 days from the date of purchase of the eligible product to add The Home Depot extended warranty.
In Which States Is The Home Depot Extended Warranty Accessible?
A.
The company offers protection plans across all 50 US States.
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