HomeServe USA Review 2024

Plans & Coverage Of Homeserve USA 

Homeserve offers coverage for gas lines, exterior sewer & septic lines, and exterior water service lines. Most plans are systems-centric, while a few combo plans cover some appliances. 

HomeServe USA also has specific plans covering heating, cooling, water heaters, and electronic devices such as computers, cell phones, tablets, and televisions. They offer combo plans, including multiple systems under a similar category, such as Complete Plumbing Plan and Interior Protection. 

Take a look at the table below to understand the different plans offered by the company.

Now, let’s comprehend the coverage offered by Homeserve USA under each plan.

Plumbing Plans

• Water Service Line: Covers age or ground shifting issues to exterior water lines
• Exterior Sewer/Septic Line Plus: Covers clogs and breaks
• Interior Plumbing & Drainage: Cover burst pipes, leaks, and clogged drains
• Home Plumbing & Drainage: Covers 4 primary plumbing services; exterior sewer/septic line, interior plumbing, interior drainage, drain cleaning
• Exterior Pipes Combo Plan: Covers exterior water service line, exterior water service line restoration, exterior sewer / septic line, exterior sewer / septic line restoration drain cleaning

Electrical Plans

• Interior Electric Coverage: Covers outlets, wiring, light switches, and fuse box
• Exterior Electric Coverage: Covers riser, insulator, service entrance conductor, and meter base
• Tech Protection Essential: Covers computers, tablets, and televisions.
• Tech Protection Premier: Covers cell phones, computers, tablets, and televisions
• Electrical Surge: Covers electrical products damaged due to a power electrical surge 

Heating & Cooling Plans

• Heating System Coverage: Covers heat pump and furnace
• Cooling System Coverage: Covers air conditioning unit
• Gas Line Coverage: Covers interior and exterior gas leaks due to valves or fittings
• Water Heater Repair & Replacement: Covers repair and replacement of your water heaters
• Water Heater Repair: Covers main burner, burner supply tube and assembly, drain and gas valves, pilot light, temperature control
• HVAC Combo Plan: Covers cooling system, cooling system tune-up, heating system, heating system tune-up, water heater replacement, water heater repair

Combo Plans

Home Comfort: Covers heating and cooling plus gas line:

Interior Protection: Covers everything from Home Comfort plus plumbing lines:

Complete Plumbing: Covers nine extensive plumbing services:

Note: The cost and availability of each HomeServe USA plan vary from city to city. Check your local HomeServe branch for more information on the available plans and costs.

Coverage Limitations & Exclusions

The dollar limit for each coverage option is as follows:

Note: HomeServe USA does not offer coverage for optional items.

HomeServe USA also does not cover the following:

• Damages, losses, or expenses, whether from an accident or otherwise 
• War, government regulations, pandemics, riots, hostilities, work slowdowns, acts of terrorism, fires, explosions, theft, or acts of God
• Frozen lines, lines that branch off the primary system, or any tanks or appliances
• Operational failure that has occurred
• Missing parts, structural changes, electrical failures

Note: There may be other exclusions to your HomeServe home warranty plans; we recommend you read the service contract carefully.

Homeserve USA Cost

The cost varies depending on the selected plans, partner, discounts, and location. You can expect to pay anywhere from $3.99 to $55.99 monthly.

Have a look at the average breakdown of monthly premiums:

Note: Prices vary as per your location and selected coverage. Contact your nearest HomeServe branch or log on to their website and share your location to get accurate HomeServe USA plans’ prices.

Review Of Plans, Coverage & Customer Service Of Homeserve USA

Homeserve USA’s customer reviews have been positive on our platform, as evidenced by the rating of 4.4 out of 5. The company also has a similar rating of 4.4 out of 5 on Google reviews, which shows a commendable display of customer service.

Review Of Homeserve USA’s Plans & Coverage

• HomeServe USA has uniquely crafted its service plans, prioritizing fundamental concerns like exterior water lines, interior plumbing systems, electrical surges, etc. 
• HomeServe USA offers an enticing range of premiums starting from as low as $3 to $55.99/month. 
• While this affordability may catch the eye of homeowners, it’s essential to note that to get comprehensive coverage might require purchasing multiple plans. 
• The company openly shares details about coverage limits, specifying limits for each item covered. 
• Their plans generally offer higher coverage limits compared to industry standards. For example, single plans like the Interior Electrical Line Plan and Water Heater Repair and Replacement Plan offer maximum benefits exceeding $2000.
• Managing multiple plans and their limits and exclusions might become tricky for homeowners.

Review Of Homeserve USA’s Customer Services

• The company has mostly received positive reviews across various review platforms.
• Most positive reviews point out the specialized nature of the plans and the quality of their customer services.
• Customers particularly appreciate the one-year repair guarantee on certain plans, which is above the industry standard.  
• The company has also received some negative comments, with most complaints revolving around the lengthy duration taken to address customers’ claims.

Homeserve USA’s Claim Filing Procedure: Phone Number, Web Portal, & Online Form

You can start filing claims after the 30-day waiting period. To file a claim with HomeServe USA, follow this procedure:

• Call Homeserve USA’s phone number – 1-855-336-2465, a 24/7 open hotline 
• Submit your claim using Homeserve USA’s web portal 
• You can also request service on The HomeServe App on mobile devices

• Once your request is submitted, the company will process it and connect you with a local technician so you can schedule a service appointment at your convenience 

• HomeServe USA offers repairs during an emergency, which you’re supposed to inform the company of via phone

Conclusion

HomeServe USA offers various services to homeowners and is available in all states. However, before purchasing its services, we recommend reading the fine print carefully and understanding the coverage offered in your location.

Quick Details About The Company