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Landmark Home Warranty Review 2024
Established in 2004, Landmark Home Warranty (LHW) offers services to homeowners in six U.S. states. This Landmark Home Warranty review provides comprehensive insights into coverage options, pricing, plan types, and contract specifics.
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Serving 70,000+ homes annually, Utah’s Landmark Home Warranty merged with American Home Shield, offering 3 comprehensive protection plans (ShieldSilver, ShieldGold, ShieldPlatinum) covering appliances, systems, and even pre-existing conditions across 6 states.
This Landmark Home Warranty review is a product of thorough research and review from our editorial team to enhance user experience and inform people about the company’s policies in detail.
The guide will include exhaustive information related to the following things:
- Plans, coverage, limitations
- Pricing of the plans
- Guide on how to file a claim
Why Landmark Home Warranty?
Landmark serves over 70,000 homes annually
The company provides 24/7 customer support to the homeowners
LHW covers unknown pre-existing conditions
The company offers added protection for electronic items
HomeWarrantyReviews.com
3.4/5 (1,529)
Trustpilot
1.5/5 (31)
Consumer Affairs
3.7/5 (79)
Explore Verified Consumer Reviews for Landmark Home Warranty
Great service. I called on Wednesday regarding my HVAC being broken, and service team was at my house 9AM Friday. They had the parts and the know how to get everything working again before lunch time. Best investment I ever made.
I\'ve been with Landmark Home Warranty for 9 yrs now and they have always been fantastic!! When I bought my home back in 2010 I had a different home warranty plan that always tried to get out of repairing things, it was horrible! Since I\'ve had Landmark, they have always been here for my home & family courteous & promptly. They\'ve replaced a hot water heater, garbage disposal, microwave oven, my pool filter repairs anything needed they are kindly there. The repairman they use are always kind and helpful. I recommend them 100% and would not be without them!
Overall our experience was good in the A/C department, however the call center was not customer friendly and wanted to do all before allowing us to use our warranty to fix.
I have been very pleased with my experience with Landmark Home Warranty. I have used them for several years. Last summer my air conditioner went out in the middle of July when it was 100 degrees outside. This happened on a Sunday afternoon. I filed a repair online and Monday morning at 10 a.m. a serviceman was at my house and had the unit repaired. I highly recommend this company!
My experience with Landmark Home Warranty has been outstanding. I was able to get an appointment with A1 Mitchell\'s as soon as possible. The service technician came out within 24 hours and did a heater winter tuneup. Experience with Landmark Home Warranties has been positive.,
My request was expedited within a day following the request. The service was excellent and my refrigerator has worked perfectly.
Pros & cons
Pros
- Offers free HVAC tune-ups with their Shield Platinum option
- Covers items irrespective of their age
Cons
- Landmark Home Warranty has Complaints of delays in service
Enquire For Cost-effective home warranty plans
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Plans & Coverage Of Landmark Home Warranty
Since 2016, Landmark Home Warranty has offered the plans from AHS’s catalog: ShieldSilver, ShieldGold, and ShieldPlatinum. Check out our American Home Shield page for more information on the plans.
Coverage Limitations & Exclusions
Your home warranty contract with Landmark will cover home systems and appliances up to a certain amount. The limits range between $500 – $5,000 per item.
Due to the merger, the information on LHW’s limitations is the same as AHS’s. As a result, to know more about Landmark Home Warranty coverage limitations, head to our AHS profile page.
Note: Read the Landmark Home Warranty sample contract for further information.
Landmark Home Warranty Cost
As Landmark Home Warranty serves customers through AHS plans, the cost structure is similar to AHS, ranging between $29 – $89 monthly.
The company provides two service call fee options- $125 and $100- and you should select one based on which plan price will be determined. For a thorough grasp of Landmark’s plan costs, we recommend referring to our AHS page for comprehensive pricing details.
Review Of Plans, Coverage & Customer Service Of Landmark Home Warranty
Landmark Home Warranty reviews reflect diverse opinions. On our platform, the company has obtained a rating of 3.4/5 from 1,500+ reviews and an A- accreditation on BBB. Conversely, the company has received a rating of 3.4/5 on Google Reviews.
Review Of Landmark Home Warranty’s Customer Services
- Landmark Home Warranty customer service has faced criticism for processing delays and limited technician availability, leading to postponed claim handling.
- Despite service challenges, Landmark Home Warranty has garnered praise for its competitive pricing, with many customers noting lower premiums and deductibles compared to previous providers, highlighting the value-for-money offered by Landmark after switching from other companies.
Landmark Home Warranty Claims Filing Procedure: Phone Number, Web Portal, & Online Form:
Follow the steps below to file a successful Landmark Home Warranty claim.
- Contact Landmark Home Warranty customer service at 866.306.2999 to file your service request.
- You also have the option to submit your claim request on LHW’s website.
- Landmark’s customer service representatives will assign a contractor based on your request. It may take up to 48 hours for the service technician to arrive.
- Once the contractor visits your home, you must pay them a service call fee. The technician will then diagnose the problem and decide whether it should be repaired or replaced.
- LHW’s service work is guaranteed for 30 days. If a serviced item breaks down during this time, LHW will arrange the repair at no additional cost.
Conclusion
While Landmark Home Warranty continues to operate under its own name, its 2016 acquisition by American Home Shield marked a significant shift. Landmark customers can access AHS’s broader resources and nationwide network, potentially impacting service options and plan offerings.
It’s important to note that existing Landmark contracts remain valid, but future customers will be directed to American Home Shield for new plans.
Quick Details About The Company
| Founder |
Alma Jeppson |
| Year Of Establishment |
2004 |
| CEO |
Alma Jeppson |
| Address |
10701 S River Front Pkwy #200, South Jordan, UT 84095, USA |
| Type Of Company |
Private |
Why Should You Trust Us?
- The entirety of the information presented in this review originates directly from the official websites of Landmark Home Warranty and AHS.
- We performed an in-depth analysis of Landmark Home Warranty's coverage terms to enhance and clarify their descriptions.
- Our assessment included analyzing over 4,610 customer reviews across different platforms to grasp customer feedback and viewpoints.
- This comprehensive review is the culmination of 32 hours of thorough research to understand every company facet comprehensively.
Frequently Asked Questions (FAQs)
Is Landmark Home Warranty Part Of American Home Shield?
A.
Yes, Landmark Home Warranty was acquired by American Home Shield in 2016. Despite the acquisition, the company maintains its branding and management.
Does Landmark Home Warranty Cover Plumbing?
A.
Yes, Landmark Home Warranty Plans cover plumbing systems.
Does Landmark Home Warranty Cover HVAC?
A.
Yes, Landmark covers HVAC systems in their plans. They also offer air conditioning and heating tune-up services.
Will Landmark Home Warranty Replace My AC?
A.
Landmark Home Warranty covers air conditioning systems. If your AC is deemed beyond repair, the company may offer a replacement or cash instead of a replacement.
What Is Landmark Home Warranty’s Phone Number?
A.
The Landmark home warranty phone number is 866.306.2999. They are available 24/7.
How Do I Cancel My Landmark Home Warranty Plan?
A.
You can contact Landmark Home Warranty’s customer service department to determine how their cancellation process works. You are eligible for a full refund if you cancel your contract before your waiting period and haven’t placed a service request.
If you cancel after 30 days, you will receive a pro-rata refund and will be charged 10% of your paid plan fee or an administration fee.
Is Home Warranty Even Worth It After The First Year?
A.
A home warranty is worth it after the first year, as you don’t know when your home systems or appliances will stop working. It offers additional peace of mind to homeowners in case of any damage/malfunction.
What Are The Conditions That Can Void A Home Warranty?
A.
Many conditions can void a home warranty, including but not limited to poor maintenance, code violations, and violations of local building codes. However, each home warranty provider has its conditions, so you should read the service contract for more details.
How Long Does It Take A Warranty To Be Effective?
A.
A home warranty is generally effective in 30 days. But, some home warranty companies even provide immediate coverage, so it is better to get a quote and proceed further. Also, before investing, don’t forget to read the company’s ratings on BBB, Yelp, and Google reviews.
How Many States Are Covered By Landmark Home Warranty?
A.
Landmark currently offers its services in 6 states. These are Arizona, Utah, Idaho, Nevada, Oregon, and Texas.
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