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Liberty Home Guard Review 2024
A relatively new entrant but trusted in the industry, Liberty Home Guard (LHG) has already earned the trust of numerous clients with top-notch services. Take an in-depth look into the company's detailed services in our Liberty Home Guard review.
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Plans costs
$50 - $60
Service fee
$90
90 days service guarantee
6 Years in
Business
30-days Waiting
Periods
Liberty Home Guard, founded in 2017, quickly earned high customer ratings and became a national presence. They offer affordable home warranty plans starting at $49.99, covering systems, appliances, or both. With a network of over 10,000 qualified technicians, they strive to provide reliable service.
This Liberty Home Guard review, based on user feedback, contract analysis, and expert insights, aims to guide your decision-making, with the following information:
- Details on plans and coverage-related information
- Details on inclusions, exclusions, and cost of plans
- Step-by-step claim process guide
Why Liberty Home Guard?
LHG has a contractor network of over 10,000 certified technicians
The company has 24/7 customer service for filing claims
LHG home warranty has over 43 optional items for purchase
HomeWarrantyReviews.com
4.7/5 (237)
Trustpilot
3.6/5 (373)
Consumer Affairs
3.9/5 (178)
Explore Verified Consumer Reviews for Liberty Home Guard
I have been Liberty’s client for years now. They’ve done an incredible job throughout. Most impressive was when they replaced our AC. We saved a ton and it was an easy process. I’ve recommended them to a few of my friends.
Great service and they facilitated a very quick replacement of our garbage disposal. The contractor they sent was great and funny too. Very happy with Liberty Home Guard and how they provide service. Their contractors are above average as well.
We called the office, got connected to Andrea who was sweet and helped us input the claim for the fan in our hood in the kitchen. We even spoke and were connected with a specialist in their vendor department, I believe her name was Abigail. I was worried they would send this contractor I worked with in the past, who I found on my own not through Liberty, and had a bad experience with. The contractor they did end up sending, not him, was absolutely fantastic. I actually use him for general handiwork around the house now. Thank you so much Liberty!
I purchased a home warranty from Liberty Home Guard about 8 months ago, and I’ve just completed my second claim with them. Their service is significantly superior to other competitor’s offerings. I actually work as a realtor, I know how important a home warranty company’s service provider network is to customer satisfaction. While I’ve seen comparable quality in their call center agents with other home warranty companies, the contractors Liberty Home Guard has sent us were fantastic. They came on time for all appointments, were courteous, got the issues fixed within 1-2 visits, and cleaned thoroughly after themselves when they were done. I plan to use Liberty Home Guard myself for years to come and refer them to my clients. I also really like their Realtor Portal which is very intuitive to use. My assumption is all their technology is similarly well built, which enables them to deliver a higher quality experience to everyone who works with them, service providers included.
We cook every meal at home so when my dishwasher stopped working all of a sudden, I knew I could not wait more than two days to have it up and running. I called in to Liberty’s line and expressed as much to the lovely agent, I believe her name was Michelle. I told her that if they can’t get somebody to my house by the day after tomorrow at the latest, I’ll just find my own person and pay for it myself. First, she let me know that would never be the case as they would let us use our own contractor if we needed to but also that she’d make every effort to get this handled with expediency. They ended up doing right by us because not three hours later, an appliance repair specialist was at my door. He didn’t have a Liberty uniform which was weird but then he explained to me that Liberty works with 3rd party contractors, which I was surprised because he genuinely cared about us and the issue. He spent the next 4 hours on our issue alone, he even left to go pick up parts from the store and came back to fix the dishwasher. This contractor really impressed me and if all their contractors are of similarly high caliber, I don’t see us ever leaving Liberty Home Guard. Thank you Michelle and Liberty for saving us and fixing our dishwasher super fast.
These people are truly exceptional! I was super skeptical about purchasing a home warranty plan, but Adam in their sales department won me over. And when it came time to file claims, they didn’t disappoint. Most recently I dealt with Jason from customer service who was proactive and on top of all the details. He guided me throughout the process and it seemed to me like he helped keep everything moving expeditiously. The technician was nothing short of a rockstar and fixed our oven issue quickly. If you\'re looking for a home warranty company that really does make it convenient, I would recommend you go with Liberty Home Guard.
Pros & cons
Pros
- Offers workmanship guarantee of 60-days
- Provides extensive add-on coverage
- Offers live chat option
Cons
- Comparatively new in the market; low in experience
Enquire For Cost-effective home warranty plans
Protect Your Home Appliances And Systems Starting As Low As $1.5/Day
Plans & Coverage Of Liberty Home Guard
Liberty Home Guard caters to various needs with 3 main plans:
- Systems Guard: Covers 6 major home systems (e.g., plumbing, electrical).
- Appliance Guard: Protects 9 essential kitchen and general appliances.
- Total Home Guard: Combines coverage from both individual plans for comprehensive protection.
Plus, personalize your plan with 43 additional coverage options available!
The table below shows what each plan covers:
| Plans | Systems Guard | Appliance Guard | Total Home Guard |
| Air Conditioning | ✓ | ✓ | |
| Heating | ✓ | ✓ | |
| Ductwork | ✓ | ✓ | |
| Plumbing | ✓ | ✓ | |
| Electrical | ✓ | ✓ | |
| Water Heaters | ✓ | ✓ | |
| Clothes Washer | ✓ | ✓ | |
| Clothes Dryer | ✓ | ✓ | |
| Refrigerator | ✓ | ✓ | |
| Built-In Microwave Ovens | ✓ | ✓ | |
| Dishwashers | ✓ | ✓ | |
| Ranges/ Ovens/ Cooktops | ✓ | ✓ | |
| Garbage Disposals | ✓ | ✓ | |
| Ceiling And Exhaust Fans | ✓ | ✓ | |
| Garage Door Openers | ✓ | ✓ |
Optional Coverage
You can select from Liberty’s widest add-on options to increase your coverage. The limit can range between $4.20–$35.99 monthly:
- Pool And/Or Spa Equipment
- Stand Alone Freezer
- Additional Spa
- Trash Compactor
- Ice Maker (In-Fridge)
- Plumbing Fixtures
- Pro-Series Refrigerator Coverage
- Pro-Series Clothes Dryer
- Septic System Pumping
- Second Refrigerator
- Lighting Fixtures
- Lawn Sprinkler System
- Freestanding Ice Maker
- Grinder Pump
- Pro-Series Range/Oven/Cooktop Coverage
- Window Washing/Cleaning
- Well Pump
- Limited Roof Leak
- Gutter Cleaning
- Electronics Protection
- Wine Cooler/Fridge
- Water Dispenser Water Line
- Pro-Series Dishwasher Coverage
- Casita Guest Unit
- Sump Pump
- Water Softener
- Pest Control
- Swamp Cooler
- Salt Water Pool
- Instant Hot Water Dispenser
- Pro-Series Microwave
- Central Vacuum
- Re-Key
- Carpet Cleaning
- Ejector Pump
- Generator
- Reverse Osmosis Water Filter System
- Pro-Series Washing Machine
Find out more about the inclusions of the plans below:
Image description: Liberty Home Warranty Plans From LHG Sample Contract
Coverage Limitations & Exclusions
Liberty Home Guard covers repair or replacement of the covered items up to $2000. The company also has specific limits for systems and appliances, as shown in the table below:
|
Items |
Limits |
|
Electrical, Plumbing, & Optional Items |
$250 (For The First 90 Days) $500 (After 90 Days) |
|
R-410a Refrigerant |
$10 per pound |
Moreover, similar to any other home warranty company, your Liberty Home Guard agreement will not provide repair and replacement for certain things. These include:
- Electronic, computerized, or internet-based parts
- Remote receiving or transmitting devices
- Vents, chimneys, and exhaust lines included with any covered Item
- Cosmetic defects and installation
- Accidents, fire, floods, subsidence, water damage, and electrical failure
- Defective manufacturing, construction, or production
Note: There may be other exclusions and limitations to your LHG contract. We recommend you read the sample contract thoroughly before purchasing the warranty.
Liberty Home Guard Cost
Appliances Guard, its most affordable plan, starts at $49.99 monthly, the Systems Guard Plan from $54.99 monthly, and the Total Home Guard Plan starts at $59.99 monthly.
The average costs of Liberty Home Guard plans are as follows:
|
Appliances Guard |
Systems Guard |
Total Home Guard |
|
|
Single Family Home/Condominium/Other |
$49.99/Month |
$54.99/Month |
$59.99/Month |
|
$499.99/Annum |
$549.99/Annum |
$599.99/Annum |
|
|
Duplex Apartment |
$99.98/Month |
$109.98/Month |
$119.98/Month |
|
$999.98/Annum |
$1099.98/Annum |
$1199.98/Annum |
|
|
Triplex Apartment |
$149.97/Month |
$164.97/Annum |
$179.97/Annum |
|
$1499.97/Annum |
$1649.97/Annum |
$1799.97/Annum |
|
|
Service Fee: $90 |
|||
Compared to the market standards, the cost of Appliances Guard and Systems Guard is slightly above the market average. On the other hand, Total Home Guard is priced more reasonably, starting at $59.99 per month.
Review Of Plans, Coverage & Customer Service Of Liberty Home Guard
Liberty Home Guard is one of the few home warranty companies that have received positive customer feedback on most platforms. Hundreds of reviews on our platform also indicate that the company has served its customers well, as suggested by its rating of 4.5 out of 5.
Review Of Liberty Home Guard Plans & Coverage
- Liberty Home Guard is among the more expensive companies in the industry, with expensive plans covering fewer items.
- Liberty Home Guard’s coverage limits are also quite low compared to other players in the market.
Review Of Liberty Home Guard’s Customer Services
- Liberty Home Guard also has positive ratings from BBB and Google Reviews. It has received an accreditation of A- on BBB and rated 4.7/5 on Google Reviews.
- Customers have particularly appreciated LHG’s onboarding team and claims-related services.
- Although one of the new entrants to the market, LHG’s ratings show that the company has created a commendable track record of good customer service.
- Amidst a vast pool of positive reviews, some customers have written about slightly expensive plans and claim rejections, which is much less than most companies.
Liberty Home Guard’s Claim Filing Procedure: Phone Number, Web Portal, & Online Form
To request a service from Liberty Home Guard, you need to keep the following in mind:
- You can file a claim 24/7 by logging into your LHG’s web portal account
- Claims can also be filed using Libery’s mobile app
- You can also call LHG’s phone number, (866) 225-7958, to file a claim via phone call
- After the claim is filed, the technician will arrive within two business days of receiving your service request.
- The company will schedule the service technician for repairs and replacements. You cannot call your technician.
- If any repair or replacement fails within 60 days, the company will send another technician to fix the issue. You will not be required to pay for that service.
NOTE: Liberty Home Guard will not provide services until all the dues, such as premiums, deductibles, and any remaining claim fees, are paid.
Conclusion
The editorial team of HomeWarrantyReviews.com opines that Liberty Home Guard is one of the most customer-friendly companies, as suggested by its overwhelmingly positive reviews. It is suitable for customers looking for basic coverage of home systems and appliances.
Customers looking for comprehensive coverage might find LHG’s plans a bit restrictive, and the cost is higher. Therefore, we advise customers to double-check that their appliances and systems are covered in their selected plan and its price point.
Quick Details About The Company
Here are some details about the Liberty Home Guard:
| Founder |
Ben Joseph |
| Year Of Establishment |
2017 |
| CEO |
Ben Joseph |
| Address |
1101 Avenue U, Suite 1,Brooklyn, New York 11223, US |
| Type Of Company |
Private |
Why Should You Trust Us?
- We carefully reviewed Liberty Home Guard’s sample contract to simplify and refine its outlines.
- Our analysis involved reviewing more than 12,115 Liberty Home Guard reviews across multiple platforms to comprehend customers’ pain points and perspectives.
- This comprehensive review results from 29 hours of exhaustive research dedicated to understanding every facet of the company.
- Every detail presented in this review is sourced directly from Liberty Home Guard's official page and sample contract.
Frequently Asked Questions (FAQs)
Is Liberty Home Guard Part Of Liberty Mutual?
A.
Liberty Home Guard is not associated with Liberty Mutual, the insurer. They are a New York-based home warranty provider.
How Long Has Liberty Home Guard Been In Business?
A.
Liberty Home Guard was established in 2017, making it less than half a decade old.
Is Liberty Home Guard A Reputable Company?
A.
The Liberty Home Guard BBB rating and the good list of positive Google reviews continue to impress clients. Reviews on our site also indicate the popularity the company enjoys among homeowners.
How Does Liberty Home Guard Work?
A.
After reviewing the contract and plan offerings, you can buy from Liberty Home Guard. You can file a claim once 30 days have passed. To be eligible for repairs and replacements, you must maintain the items as directed by the user manuals.
Liberty Home Guard Vs. American Home Shield: Which Is The Better Home Warranty?
A.
Considering American Home Shield coverage caps and market experience, we recommend choosing them over Liberty Home Guard. The two companies are not too different in pricing, though the plan coverage is better for critical devices in AHS.
What Is The Deductible For Liberty Home Guard?
A.
The Liberty Home Guard deductibles vary from $60-$125 based on the residence, home type, etc.
Who Owns Liberty Home Guard LLC?
A.
Benjamin Joseph is the co-founder and CEO of Liberty Home Guard LLC.
Has The American Home Guard Rebranded Themselves As The Liberty Home Guard Now?
A.
It appears that the two companies are different. American Home Guard was a Pennsylvania-based company that shut down in 2018. Liberty Home Guard, the New York-based company, began operations the year before.
Does Liberty Home Guard Cover Roof Leaks?
A.
Yes, Liberty Home Guard Warranty covers limited roof leaks. Specifically, roof leak patching over the occupied living area of single-family homes. They don’t cover patios, metal roofs, shingles, cracked or missing material, tiles, tar and gravel, flat or built-up roofs, etc.
Is A Home Warranty Different From Homeowners Insurance?
A.
Yes, the two policies differ. Home insurance is not a service contract for repairs and replacements of worn-out systems and appliances. Homeowners’ insurance covers property against liabilities due to thefts, property damage, fire, natural calamities, etc. They are complementary, not interchangeable.
How Long Does My Liberty Home Guard Contract Last?
A.
Liberty Home Guard offers its customers monthly, annual, and multi-year plans. You can choose any of these terms to fit your needs.
Does Liberty Home Guard Provide Coverage In The Event Of A Natural Disaster?
A.
No, Liberty Home Guard cannot provide coverage if your appliance or system breaks down due to a natural disaster. Home warranties do not cover damage caused by a natural disaster, acts of God, or wilful neglect or misuse of home appliances and systems.
Do I Need A Home Inspection Before Purchasing A Home Warranty From Liberty Home Guard?
A.
You are not required to undertake a home inspection or provide maintenance records to purchase any plan from Liberty Home Guard. However, we recommend getting one anyway to minimize the chances of claim denial for pre-existing conditions.
Does Liberty Home Guard Have An Age Limit On What It Will Cover?
A.
No, Liberty Home Guard does not refuse coverage based on the age of your home’s systems and appliances. So, you can purchase any of Liberty’s home warranty plans irrespective of the age of the covered items.
Can I Cancel My Liberty Home Guard Coverage If I'm Not Satisfied?
A.
You can cancel your policy anytime if unsatisfied with your Liberty Home Guard coverage plan. If you cancel your warranty within the first 30 days, LHG will refund your contract fees minus a small cancellation fee of $50 and the cost of claims paid. So, you essentially have a 30-day money-back guarantee.
Is Liberty Home Guard Any Good?
A.
Yes, Liberty Home Guard is one of the affordable home warranty providers for homeowners looking to invest in an inclusive home warranty plan. The reason behind it is their plans are affordable and come with regular discounts. The company offers separate plans for systems and appliances, along with a plan inclusive of both of them.
What Is The Liberty Home Guard Waiting Period?
A.
Once the homeowner purchases the policy, Liberty Home Guard requires a 30-day waiting period before the service begins.
Is Liberty Home Guard Home Warranty available in all states in the United States?
A.
Liberty Home Guard Home Warranty provides coverage in 50 states across the U.S.
Does Liberty Home Guard Offer Discounts?
A.
Liberty Home Guard offers $200 off with two free bonus months and free roof leak protection with all its annual subscriptions.
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