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Residential Warranty Services Review 2025
Residential Warranty Services (RWS), with over 35 years of industry expertise, provides comprehensive plans to customers across the States. This review of Residential Warranty Services offers an in-depth look into the company's plans, cost, coverage, and customer service.
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Plans costs
$39.17 - $52.42
Service fee
$75 - $150
36 Years in
Business
Waiting
Periods
Residential Warranty Services has operated since 1988, with its headquarters in Carmel, Indiana, USA. They offer home warranties across all 50 states, ensuring nationwide availability. It offers two comprehensive plans to homeowners, real estate professionals, and home buyers & sellers.
This review results from analyzing hundreds of user reviews and conducting exhaustive research by our editorial team. It intends to help homeowners get the following information:
- Plan, costs, inclusions, and exclusions
- Guide on claim filing procedure
- Our editorial viewpoint
Why Residential Warranty Services?
Residential Warranty Services offers 5 year warranty on the roof protection plan
The company covers failures caused by rust or corrosion in appliances and systems
RWS provides specialized coverage for sewer lines
HomeWarrantyReviews.com
3.5/5 (239)
Yelp
2/5 (224)
3.3/5 (840)
Explore Verified Consumer Reviews for Residential Warranty Services
The home warranty plan I purchased offers comprehensive coverage for major home systems. When my HVAC system malfunctioned, they quickly sent a qualified technician who expertly diagnosed and fixed the issue. The customer service team was very responsive and provided clear, helpful information throughout the repair process.
Residential Warranty Services came through for me when my water heater broke down unexpectedly. Their customer service team was incredibly responsive and had a technician at my house within hours.
Residential Warranty Services recently managed a repair for our dishwasher, and the service was exceptional. The technician arrived promptly, diagnosed the problem accurately, and efficiently repaired the appliance, ensuring it was back in working order quickly.
Residential Warranty Services recently handled a repair for our water softener, and the service was outstanding. The technician arrived promptly, quickly identified the problem, and efficiently fixed the unit, ensuring our water quality was restored.
When our dishwasher malfunctioned, Residential Warranty Services provided outstanding repair service. The technician arrived promptly, diagnosed the problem swiftly, and had the dishwasher running perfectly in no time.
Their technician was great at keeping me informed throughout the repair process when my washer broke down. Dependable service!
Pros & cons
Pros
- Offers to choose own contractor
- Provides generous aggregate coverage limit
- Covers items with unknown pre-existing condition
Cons
- Charges higher fee upon contract cancellation
Enquire For Cost-effective home warranty plans
Protect Your Home Appliances And Systems Starting As Low As $1.5/Day
Plans & Coverage Of Residential Warranty Services
Residential Warranty Services offers two comprehensive plans to its customers – Simple & Premier Plans. The company also provides an 18-month extended warranty plan.
Let’s take a look at the table below to understand the coverage offered by RWS:
|
Systems / Appliances |
Simple Plan |
Premier Plan |
18-Month Plan |
| Roof Leak Coverage | ✓ | ✓ | ✓ |
| Dishwasher | ✓ | ✓ | ✓ |
| Garage Door Openers And Springs | ✓ | ✓ | ✓ |
| Ductwork | ✓ | ✓ | ✓ |
| Electrical System | ✓ | ✓ | ✓ |
| Water Heater | ✓ | ✓ | ✓ |
| Failures Due To Rust Or Corrosion | ✓ | ✓ | ✓ |
| Garbage Disposal | ✓ | ✓ | ✓ |
| Central Heating System | ✓ | ✓ | ✓ |
| Air Conditioning Refrigerant | ✓ | ✓ | ✓ |
| Exhaust Fans | ✓ | ✓ | ✓ |
| Range / Oven | ✓ | ✓ | ✓ |
| Central Air Conditioning | ✓ | ✓ | ✓ |
| Outside Hose Spigots | ✓ | ✓ | ✓ |
| Plumbing | ✓ | ✓ | ✓ |
| Removal Of Defective Equipment | ✓ | ✓ | ✓ |
| Upgrade Up To 2 Years | ✓ | ✓ | |
| Telephone Wiring | ✓ | ✓ | ✓ |
| Doorbell Wiring | ✓ | ✓ | ✓ |
| Clogs | ✓ | ✓ | ✓ |
| Microwave | ✓ | ✓ | |
| Code Violations | ✓ | ✓ | |
| HVAC Maintenance | ✓ | ✓ | |
| Sewage Pumps | ✓ | ✓ | |
| Failure Due To Mismatched Systems | ✓ | ✓ | |
| Unknown Pre-Existing Conditions | ✓ | ✓ | |
| Well Pump | ✓ | ✓ | |
| Permit Fee | ✓ | ✓ | |
| Sump Pump | ✓ | ✓ | |
| Washers / Dryers | ✓ | ✓ | |
| Refrigerator | ✓ | ✓ |
Note: To qualify for the Termite plan coverage under the Simple & Premier Plan, buyers must provide a termite report issued within six months before the contract’s commencement.
Optional Coverage
Apart from the abovementioned list, Residential Warranty Services offers few items under optional add-on coverage.
- Pool & Spa Coverage
- Septic Tank Pumping
- $75 Deductible Buydown
With this, it also allows customers to add a condo discount of $20.
Coverage Limitations & Exclusions
Residential Warranty Services will protect your home items up to a certain limit set by the company. The aggregate dollar limit is $25,000. However, the company also has different dollar limits for every item.
As outlined in its sample contract, the table below individually illustrates the specific coverage limits for appliances and systems.
|
Covered Items |
Coverage Limit |
|
HVAC |
$10,000 |
|
Electrical |
$5,000 |
|
Plumbing |
$5,000 |
|
Appliances |
$5,000 |
|
Well Pump |
$500 |
|
Sewage Pump |
$500 |
|
Roof Leak Repair |
$500 |
|
Water Softener |
$500 |
|
Optional Items |
|
|
Pool/Spa |
$500 |
|
Septic Tank |
$275 |
- Additionally, RWS contracts only cover the items within the perimeter of the home’s foundation and associated garages.
- Appliances will only be treated if they are damaged due to normal wear and tear. The company will not cover appliances damaged due to natural disasters or acts of God.
- The replacements will have comparable capacity and features; however, RWS does not claim responsibility for matching brands, colors, measurements, or altering cabinets or structures.
- They will not cover leased equipment and any systems and appliances with pre-existing conditions.
- Although they provide services for equipment that has been improperly installed, these services are subject to specific limitations and circumstances.
- The company is not liable for damaged items due to a sewer or water line failure or repair.
Lastly, you may learn more about RWS restrictions and exclusions through the sample service contract.
Residential Warranty Services Cost
Residential Warranty Services plans range between $34.95 to $52.42 monthly and $470 to $629 annually. The pricing is based on a simple square footage method.
Their use of square footage as a basis for pricing provides a straightforward approach, allowing homeowners to quickly understand and assess the cost implications for their property size.
Let us have a look at the pricing structure below:
|
Plans |
Simple Plan |
Premier Plan |
18-Month Plan |
|
Monthly |
$39.17 |
$52.42 |
$34.95 |
|
Yearly |
$470 |
$629 |
$629 |
|
Deductible |
$75 to $150 |
||
Note: The pricing given above is for houses below 1,500 sq ft. If your home doesn’t fall in this category, we encourage you to take a free estimate.
Review Of Plans, Coverage & Customer Service Of Residential Home Warranty Services
Residential Warranty Service provides two coverage plans designed to accommodate the varying needs of homeowners. Their pricing structure and deductible options are transparent and understandable, enabling prospective customers to make well-informed decisions. Additionally, their 18-month warranty option stands out as a notable feature.
Review Of Residential Home Warranty Services Plans & Coverage
- One standout feature offered in the Simple and Premier plans is the opportunity to switch to the 18-month plan if you’ve had a qualifying home inspection with a Certified Inspection Expert. This added benefit can give homeowners an extended coverage period at the distributed cost.
- The company has set an aggregate limit of $25,000, above the market average. Moreover, the limits for HVAC, electrical, plumbing, and appliances range to $10,000.
Review Of Residential Home Warranty Services’ Customer Services
- Residential Home Warranty Services has an above-average rating of 3.3 on Google from nearly 875 consumers but is not accredited by the Better Business Bureau (BBB).
- Customers have praised the company for the prompt response and professionalism of the customer service. However, some customers have expressed their dissatisfaction in terms of claim denial.
Residential Warranty Services’ Claims Filing Procedure Phone Number, Web Portal, & Online Form
A repair or replacement claim for the equipment malfunction submitted under the RWS contract is categorized under three claim types: Emergency, Urgent, and Non-Emergency.
- To file a claim with Residential Warranty Services (RWS), call their helpline during weekdays between 7:30 a.m. and 5:30 p.m.
- You also have the option to begin the claim process by filling out the online form provided on their website.
- If the claim falls outside the scheduled coverage, you won’t be required to pay the deductible for non-warranty issues.
- Once your claim is deemed eligible under the warranty coverage, the processor will forward it to a contractor.
- The contractor will then contact you to schedule a convenient appointment for repair or replacement.
- While you are responsible for paying the service call fee, RWS covers the expenses associated with repair or replacement.
Conclusion
Residential Warranty Services provides comprehensive plans to lower repair and replacement expenses for buyers, sellers, homeowners, and real estate professionals.
The company provides perks such as complimentary SewerGard protection and roof leak repairs at no extra cost. However, there’s potential for enhancing customer service and diversifying plan options. Additionally, we recommend going through the contract before reaching a final decision.
Quick Details About The Company
| President |
P Nathan Thornberry |
| Business Started |
1988 |
| Address |
PO Box 318, Carmel, IN 46082 |
| Type Of Company |
LLC |
Why Should You Trust Us?
- All information provided in this review is sourced directly from Residential Warranty Services' official page and their sample contract.
- We looked closely at more than 26 pages in Residential Warranty Services' sample contract to make it easier to understand and explain the important points.
- We have analyzed over 3,350 customer reviews across various platforms to understand customer concerns and viewpoints.
- This comprehensive review reflects 28 hours of exhaustive research devoted to comprehending every aspect of the company.
Frequently Asked Questions (FAQs)
How Do I Cancel My Residential Warranty Plan?
A.
If you want to cancel your services amidst your coverage period, you must request a cancellation by emailing or calling them, and you have to pay a $35 cancellation fee.
Should I Get A Home Inspection For Buying An RWS Plan?
A.
No, a home inspection is not mandatory. However, you must undergo a home inspection conducted by a certified inspection expert if you intend to transition to the 18-month plan.
Where does RWS offer its home warranty services?
A.
Residential Warranty Services offers home warranty plans in all 50 states.
Do Residential Warranty Services Provide Any Discounts?
A.
For holders of the Simple or Premier Plans, you can extend the duration of plans from 12 months to 24 months for $400. If you have the 18-month plan, you can upgrade to a 2-year plan for only $200. However, this is available during the initial six months of your plan term.
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Customer Reviews On Residential Warranty Services
Check out what existing customers are saying about Residential Warranty Services.
Johannes Sabine, GA, Athens
Jul 14, 2024
The home warranty plan I purchased offers comprehensive coverage for major home systems. When my HVAC system malfunctioned, they quickly sent a qualified technician who expertly diagnosed and fixed the issue. The customer service team was very responsive and provided clear, helpful information throu ..Read Full Review
The home warranty plan I purchased offers comprehensive coverage for major home systems. When my HVAC system malfunctioned, they quickly sent a qualified technician who expertly diagnosed and fixed the issue. The customer service team was very responsive and provided clear, helpful information throughout the repair process. View less
HelpfulTomas Koch, IN, Carmel
Jul 05, 2024
Residential Warranty Services came through for me when my water heater broke down unexpectedly. Their customer service team was incredibly responsive and had a technician at my house within hours.
Residential Warranty Services came through for me when my water heater broke down unexpectedly. Their customer service team was incredibly responsive and had a technician at my house within hours.View less
HelpfulVerna Homewood, IL, Chicago
Jun 26, 2024
Residential Warranty Services recently managed a repair for our dishwasher, and the service was exceptional. The technician arrived promptly, diagnosed the problem accurately, and efficiently repaired the appliance, ensuring it was back in working order quickly.
Residential Warranty Services recently managed a repair for our dishwasher, and the service was exceptional. The technician arrived promptly, diagnosed the problem accurately, and efficiently repaired the appliance, ensuring it was back in working order quickly. View less
HelpfulIndira, IN, Carmel
Jun 15, 2024
Residential Warranty Services recently handled a repair for our water softener, and the service was outstanding. The technician arrived promptly, quickly identified the problem, and efficiently fixed the unit, ensuring our water quality was restored.
Residential Warranty Services recently handled a repair for our water softener, and the service was outstanding. The technician arrived promptly, quickly identified the problem, and efficiently fixed the unit, ensuring our water quality was restored. View less
HelpfulJordan Coleman, CA, Los Angeles
Jun 06, 2024
When our dishwasher malfunctioned, Residential Warranty Services provided outstanding repair service. The technician arrived promptly, diagnosed the problem swiftly, and had the dishwasher running perfectly in no time.
When our dishwasher malfunctioned, Residential Warranty Services provided outstanding repair service. The technician arrived promptly, diagnosed the problem swiftly, and had the dishwasher running perfectly in no time. View less
HelpfulReid Chevonne, FL, Miami
May 29, 2024
Their technician was great at keeping me informed throughout the repair process when my washer broke down. Dependable service!
Their technician was great at keeping me informed throughout the repair process when my washer broke down. Dependable service! View less
HelpfulJada Roberts, GA, Atlanta
May 28, 2024
Residential Warranty Services recently covered the repair of my refrigerator, and the entire process was seamless. The claims process was easy to navigate, and the technician arrived promptly, fixing the issue efficiently. Their exceptional service and comprehensive coverage have made me a very sati ..Read Full Review
Residential Warranty Services recently covered the repair of my refrigerator, and the entire process was seamless. The claims process was easy to navigate, and the technician arrived promptly, fixing the issue efficiently. Their exceptional service and comprehensive coverage have made me a very satisfied customer. View less
HelpfulReid Chevonne, FL, Miami
May 20, 2024
Their technician was great at keeping me informed throughout the repair process when my washer broke down. Dependable service!
Their technician was great at keeping me informed throughout the repair process when my washer broke down. Dependable service! View less
HelpfulDouglas White, IN, Carmel
May 12, 2024
The repairman who arrived for our microwave was prompt and efficient, showcasing their expertise and genuine customer care. Their ability to quickly adjust the schedule and move up our repair appointment was greatly appreciated and truly impressive. This skilled service and flexibility highlighted t ..Read Full Review
The repairman who arrived for our microwave was prompt and efficient, showcasing their expertise and genuine customer care. Their ability to quickly adjust the schedule and move up our repair appointment was greatly appreciated and truly impressive. This skilled service and flexibility highlighted their commitment to accommodating customer needs effectively. View less
HelpfulKehinde Stefanov, IL, Chicago
May 01, 2024
Residential Warranty Services offered a seamless experience when my air conditioning system broke down during a heatwave. The coverage included under their "Premier" plan quickly addressed and resolved the issue without any hassle, demonstrating their commitment to customer satisfaction.
Residential Warranty Services offered a seamless experience when my air conditioning system broke down during a heatwave. The coverage included under their "Premier" plan quickly addressed and resolved the issue without any hassle, demonstrating their commitment to customer satisfaction. View less
HelpfulAdah Brune, NV, Las Vegas
Apr 12, 2024
After my dishwasher unexpectedly broke down, Residential Warranty Services was quick to respond to my claim. Their efficient process had a technician at my home in no time, who expertly repaired the appliance under the warranty with no additional cost to me. The seamless service and peace of mind th ..Read Full Review
After my dishwasher unexpectedly broke down, Residential Warranty Services was quick to respond to my claim. Their efficient process had a technician at my home in no time, who expertly repaired the appliance under the warranty with no additional cost to me. The seamless service and peace of mind they provided have made me a loyal customer, grateful for their reliable coverage and exceptional customer care. View less
HelpfulEmory Cole, GA, Atlanta
Apr 06, 2024
I recently had an issue with my air conditioning system during a heatwave and was immensely relieved to have it covered under my home warranty plan. The process to file a claim was straightforward and efficient, with the repair service scheduled promptly and performed by a skilled technician.
I recently had an issue with my air conditioning system during a heatwave and was immensely relieved to have it covered under my home warranty plan. The process to file a claim was straightforward and efficient, with the repair service scheduled promptly and performed by a skilled technician. View less
HelpfulHelena Harvey, IN, Westfield
Mar 25, 2024
Residential Warranty Services truly exceeded my expectations with their comprehensive home warranty offerings, particularly their HVAC system coverage which has been a lifesaver for my family. Their customer service team was outstanding, always available to answer my questions and assist with any co ..Read Full Review
Residential Warranty Services truly exceeded my expectations with their comprehensive home warranty offerings, particularly their HVAC system coverage which has been a lifesaver for my family. Their customer service team was outstanding, always available to answer my questions and assist with any concerns quickly and efficiently. I highly recommend their services to anyone in need of reliable and extensive home protection; their HVAC coverage alone has made the investment incredibly worthwhile. View less
HelpfulAchaikos Ahmed, IL, Chicago
Mar 18, 2024
I recently experienced an issue with my garage door opener, and I contacted Residential Warranty Services for assistance. Their customer service team was incredibly responsive and guided me through the warranty claim process step by step. They promptly dispatched a certified technician to assess the ..Read Full Review
I recently experienced an issue with my garage door opener, and I contacted Residential Warranty Services for assistance. Their customer service team was incredibly responsive and guided me through the warranty claim process step by step. They promptly dispatched a certified technician to assess the problem, and the repair was completed swiftly at no additional cost to me, as it was covered under my warranty. View less
HelpfulFaye Ratsky, IL, Chicago
Feb 28, 2024
What stood out was how well the conversation with them went when I had an issue with our air conditioner. Their team promptly came out and efficiently fixed the problem. Not only are they highly skilled, but they are also incredibly friendly and accommodating, making the entire experience a positive ..Read Full Review
What stood out was how well the conversation with them went when I had an issue with our air conditioner. Their team promptly came out and efficiently fixed the problem. Not only are they highly skilled, but they are also incredibly friendly and accommodating, making the entire experience a positive one. View less
HelpfulMohammed Cole, NY, New York
Feb 11, 2024
We were impressed with the company's handling of our claim regarding our malfunctioning heater. Their claims representative responded quickly and courteously, efficiently arranging for a repairman to visit us the next day. The repair work was completed to our satisfaction, reflecting the compan ..Read Full Review
We were impressed with the company's handling of our claim regarding our malfunctioning heater. Their claims representative responded quickly and courteously, efficiently arranging for a repairman to visit us the next day. The repair work was completed to our satisfaction, reflecting the company's commitment to prompt and effective service. View less
HelpfulJonsen Devid, IN, Carmel
Feb 03, 2024
The customer service representative I interacted with about the home warranty plan was outstanding in his knowledge and approach. He offered detailed information about the plan, demonstrating thoroughness that I greatly appreciated.
The customer service representative I interacted with about the home warranty plan was outstanding in his knowledge and approach. He offered detailed information about the plan, demonstrating thoroughness that I greatly appreciated. View less
HelpfulBehrooz Spillum, IL, Chicago
Jan 30, 2024
I noticed a leak in my bathtub and reported it to RWS. They didn’t waste time in sending over a plumber. And the plumber promptly sent an estimate which RWS fully covered. I’m happy that this was resolved quickly.
I noticed a leak in my bathtub and reported it to RWS. They didn’t waste time in sending over a plumber. And the plumber promptly sent an estimate which RWS fully covered. I’m happy that this was resolved quickly. View less
HelpfulGeb Hans, WA, Seattle
Jan 12, 2024
They consistently deliver top-notch service and fulfills their commitments. My experience with them has been superb, marked by polite communication and swift, high-quality service.
They consistently deliver top-notch service and fulfills their commitments. My experience with them has been superb, marked by polite communication and swift, high-quality service. View less
HelpfulJayne Roberts, IN, Indianapolis
Jan 02, 2024
My worries about unforeseen house repair costs were significantly allayed by the comprehensive home warranty package they offered. My questions were often answered by the customer support staff, providing much-needed comfort.
My worries about unforeseen house repair costs were significantly allayed by the comprehensive home warranty package they offered. My questions were often answered by the customer support staff, providing much-needed comfort. View less
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