SilverBack Home Warranty Review 2024

Plans & Coverage Of SilverBack Home Warranty

The SilverBack Warranty provides three plans to its customers: the BlackBack Plan, the SilverBack Plan, and the King Kong Plan. However, there is even an à la carte section where the homeowners can choose customized items and pay accordingly, which many home warranty companies do not offer. 

• BlackBack Plan: Provides coverage for vital home systems 
• SilverBack Plan: Covers all the items in BlackBack along with window a/c units, registers, and coolant.
• King Kong Plan: Covers a combination of both plans and additional household items such as ceiling fans, exhaust fans, and smoke detectors.

Here is a detailed list of the coverage offered by the company:

Items	BlackBack	SilverBack	King Kong
Re-Key Service	✓	✓	✓
Pre-Season Tune-Up A/C & Heating	✓	✓	✓
One A/C Unit	✓	✓	✓
One Heating Unit	✓	✓	✓
Heat Pump	✓	✓	✓
Evaporative Cooler	✓	✓	✓
Drain Line Stoppages	✓	✓	✓
Plumbing Pipe Leaks	✓	✓	✓
Toilets	✓	✓	✓
Water Heater	✓	✓	✓
Tankless Water Heater	✓	✓	✓
Garbage Disposal	✓	✓	✓
Electrical System	✓	✓	✓
Panels & Subpanels	✓	✓	✓
Junction Boxes	✓	✓	✓
Circuit Breakers	✓	✓	✓
Electrical System	✓	✓	✓
Panels & Subpanels	✓	✓	✓
Junction Boxes	✓	✓	✓
Circuit Breakers	✓	✓	✓
Trash Compactor	✓	✓	✓
Garage Door System	✓	✓	✓
Built-In Microwave Oven	✓	✓	✓
Dishwasher	✓	✓	✓
Oven/ Range / Cooktop	✓	✓	✓
Smoke Detectors	✓	✓	✓
Pressure Regulator Assembly		✓	✓
Window A/C Units		✓	✓
Haul Away/Disposal		✓	✓
Registers		✓	✓
Coolant Recapture/ Recovery/ Recharge		✓	✓
Showerheads, Arms & Faucets		✓	✓
Shower Diverter Valves		✓	✓
Angle Stops & Gas Valves		✓	✓
Interior Hose Bibs			✓
External Hose Bibs			✓
Water Heater Expansion Tank			✓
Ceiling Fans			✓
Exhaust Fans			✓
Refrigerator (Per Unit)			✓
Washer/Dryer			✓
Prepaid Service Call Fee ($60 Value)			✓
No-Fault Coverage			✓

Optional Coverage 

Here’s the optional coverage offered by the home warranty company at an extra price:

Find out what else your home warranty cover by taking a free quote here!

Coverage Limitations & Exclusions

SilverBack Home Warranty has a limit of up to $1200, less than the market standards. However, the company has no age restrictions on appliances and covered systems.

Read our blog on Home Warranty Coverage to learn more about what a home warranty covers.

SilverBack Home Warranty Cost 

The Blackback Plan is priced at $400, the Silverback Plan at $500, and the King Kong Plan at $600 annually. 

SilverBack Home Warranty offers its clients the option to choose their service call fee. The deductible options are $60, $75, $100, and $125 per service visit. 

The basic plan cost is higher than that of other competitors since it doesn’t cover the major appliances and systems, including ceiling fans and refrigerators. However, homeowners can take advantage of the customized options plans provided by the company. 

Note: This pricing is for homes going through a real estate purchase.

Review Of Plans, Coverage & Customer Service Of SilverBack Home Warranty

SilverBack is a new home warranty company trying to mark its presence in the market. However, it has received an average rating of 3.3/5 on BBB, which shows the company has opportunities to improve its services. 

Review Of SilverBack Home Warranty Plans & Coverage

• SilverBack Home Warranty’s plans are among the most comprehensive in the market with the most basic plan covering 26 items and the combo plan covering over 40 items.
• The limitation of SilverBack Home Warranty’s coverage is $1,200 per annum, which is considerably lesser compared to the market standards.
• The company doesn’t offer monthly payment options for customers, as they offer just annual payment options.

Review Of SilverBack Home Warranty’s Customer Services  

• Most issues underline the complaints related to claim denials and problems in reaching the customer representative team. 
• Recent reviews are from happy customers who particularly appreciated the à la carte option offered by the company.
• The rating of 3.3 out of 5 on BBB and 4.2 out of 5 on Google reviews show that the customer services of SilverBack Home Warranty is commendable in general. 

So, we recommend interested homeowners get a quote and read the sample contract before deciding. 

SilverBack Home Warranty’s Claim Filing Procedure: Phone Number, Web Portal, & Online Form

• Call SilverBack Home Warranty’s phone number, 833-750-6400.
  
• You can also submit the claim on their website’s claims portal.
• Customers can file claims 24/7 on their online portal and through phone call.
• SilverBack Home Warranty will assign an independent service technician to come over and check your home system/appliance. 
• You’ll be asked to pay the service call fee. After this, the technician will check whether the repair/replacement is covered under the plan and proceed accordingly.

Choose from the best in the market. How? Get a free quote now!

Conclusion

This SilverBack Home Warranty review covers the company’s plan, trustworthiness, coverage limits, and customer feedback. We have considered everything from the premiums, deductibles, and exclusions. 

The company is new to the market but has been able to expand its services throughout the country, and homeowners are happy with the company’s quality and speed. However, we recommend the homeowners take a quote from the company and read its sample contract carefully to understand the terms and conditions. 

Looking for the finest home warranty? Get your free quote right here!

Quick Details About The Company 

Here are some of the details related to the SilverBack Home Warranty: