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Super Home Warranty Review 2024
As a newcomer in the home warranty sector, Super Home Warranty seeks to carve a niche by offering extensive plans and unlimited coverage for systems, among other features. This comprehensive Super Home Warranty review delves deeper into the company's plans, coverage, cost, and other pertinent details.
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Plans costs
$39 - $124+
Service fee
Up to $95
8 Years in
Business
15 Days Waiting
Periods
Headquartered in California, Super Home Warranty has been operating since 2015. The company offers four plans to homeowners: Lite, Simple, Signature, and Lux, starting at $43. Along with traditional home warranty services, the company helps maintain homes by offering additional services such as HVAC tune-up and carpet cleaning.
We publish this detailed review of Super Home Warranty to help prospective customers with essential information such as
- Plans, coverage limits, inclusions, and exclusions
- Cost and step-by-step claim guide
- Trustworthiness and customer reviews
Why Super Home Warranty?
Super Home Warranty offers unlimited coverage for 7 major systems
The company provides routine maintenance services
Super Home Warranty has a user-friendly app for requesting service
HomeWarrantyReviews.com
2.4/5 (84)
Trustpilot
2.7/5 (39)
Consumer Affairs
3.7/5 (65)
Explore Verified Consumer Reviews for Super Home Warranty
Love my Super warranty. They fixed my dishwasher so quickly. I am new to owning a home, so I didn’t have a clue who to call. I feel very grateful that my realtor told me to do this.
Great company trying to help improve experiences with home warranties, reps are helpful and take the time to listen to claims, and I have used the app a few times as well.
Super has successfully changed my perception of home warranty companies. They are marketing themselves as something different than a traditional home warranty company. Their portal and apps are very useful. I would love to see more from Super in terms of content, tips, proactive care of my appliances. Big potential.
I am really appreciating my Super contract. They have solid servicers who know what to do, and the website makes for easy scheduling. They even have maintenance for your house and lawn. I am glad my realtor hooked us up.
My experience with Super Home Warranty has been nothing but outstanding. When I call for service, prompt action is taken. The vendors they work with are great (professional and responsive).
I am a big fan of Super. They\'ve been around for several years in DC now, and I feel like they always get the job done with no fuss, and a really easy to use app. I\'d recommend to anyone.
Pros & cons
Pros
- Provides generous overall coverage limit
- Offers home maintenance services
- The plan commences after a short 15-day waiting period
Cons
- Doesn’t offer 24/7 claim-filing option
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Plans & Coverage Of Super Home Warranty
Super Home Warranty offers four plans to homeowners – Lite, Simple, Signature, and Lux. These plans provide coverage for up to 27 major home systems and appliances.
Take a look at the coverage offered by the plans:
| Items | Lite | Simple | Signature | Lux |
|
Dishwasher |
✓ | ✓ | ✓ | ✓ |
|
Range/Oven/Cooktop |
✓ | ✓ | ✓ | ✓ |
|
Built-In Microwave |
✓ | ✓ | ✓ | ✓ |
|
Garbage Disposal |
✓ | ✓ | ✓ | ✓ |
|
Trash Compactor |
✓ | ✓ | ✓ | ✓ |
|
Range Exhaust Fan |
✓ | ✓ | ✓ | ✓ |
|
Heating System/ Heat Pump |
✓ | ✓ | ✓ | ✓ |
|
Ductwork |
✓ | ✓ | ✓ | ✓ |
|
Interior Plumbing |
✓ | ✓ | ✓ | ✓ |
|
Plumbing Stoppages |
✓ | ✓ | ✓ | ✓ |
|
Water Heater |
✓ | ✓ | ✓ | ✓ |
|
Interior Electrical |
✓ | ✓ | ✓ | ✓ |
|
Ceiling Fans |
✓ | ✓ | ✓ | ✓ |
|
Central Vacuum |
✓ | ✓ | ✓ | ✓ |
|
Garage Door Openers |
✓ | ✓ | ✓ | ✓ |
|
Air Conditioning |
✓ | ✓ | ✓ | |
|
Kitchen Refrigerator W/Ice Maker & Dispenser |
✓ | ✓ | ||
|
Clothes Washer |
✓ | ✓ | ||
|
Clothes Dryer |
✓ | ✓ | ||
|
*It’s Covered Upgrade |
✓ | ✓ | ||
|
Gas Fireplaces & Outdoor Gas Fire Pots/Pits |
✓ | |||
|
Landscape Lighting |
✓ | |||
|
Smart Home Devices |
✓ | |||
|
Warming & Cooling Drawers |
✓ | |||
|
Enhanced Plumbing Upgrade |
✓ | |||
|
Washer & Dryer |
✓ | |||
|
Max Limits Upgrade |
✓ | |||
|
Water Softener & Reverse Osmosis |
✓ |
Note: Super Home Warranty does not offer a Lite Plan at every location they operate. We have provided details for the California area. We recommend you take a free quote to understand the exact information about coverage available in your area.
*It’s Covered’ Upgrade
Super Home Warranty offers a unique upgrade on its Signature and Lux plans, called the ‘It’s Covered’ upgrade.’ This upgrade’s coverage allows for more components in the case of A/C and heating systems, plumbing, water heater, electrical systems, range/cooktop/oven, dishwasher, microwave oven, and garage door opener. This feature also covers structural modifications and may accommodate replacements in such cases.
As per the ‘It’s Covered’ upgrade feature, Super Home Warranty would pay a certain pre-fixed amount for the following inclusions as well:
- Permits & code upgrades
- Crane costs
- Refrigerant recapture & reclamation
- Enhanced stoppage coverage
- Equipment disposal
- Modifications coverage
Note: We recommend you read the contract carefully to know about the parts covered under this upgrade.
Optional Coverage
You can add the following items to your standard plans for enhanced coverage:
- It’s Covered Upgrade (Only For Lite & Simple Plan)
- Outdoor Plumbing (Covered In Lux Plan)
- Smart Home Devices (Covered In Lux Plan)
- HVAC Equipment Incompatibility Coverage
- Additional Refrigeration Units
- Built-In Pool / Spa
- Saltwater Pool / Spa
- Additional Pool Pumps
- Water Softener & Reverse Osmosis (RO)
- Guest House
- Septic System
- Well Pump
- Enhanced Plumbing Upgrade (Covered In Lux Plan)
- Additional Built-In Refrigerator (Only for Lux Plan)
- Additional Washer & Dryer
Coverage Limitations & Exclusions
The coverage limit for Super Home Warranty depends on your specific plan, with an aggregate coverage cap of $30,000 set by the company. Any expenses surpassing this limit will not be covered.
The coverage limits are generous compared to other companies, with some items receiving unlimited coverage. Let’s take a look at the table below to learn more.
| Items | Lite | Simple | Signature | Lux |
|
Dishwasher Range / Oven / Cooktop Built-In Microwave Trash Compactor Garbage Disposal Range Exhaust Fan |
$3,000 Per Item | $3,000 Per Item | $3,000 Per Item | $10,000 Per Item |
| Air Conditioning | N/A | Unlimited | Unlimited | Unlimited |
| Heating System / Heat Pump Interior Plumbing Ductwork Plumbing Stoppages Central Vacuum Garage Door Openers |
Unlimited | Unlimited | Unlimited | Unlimited |
| Water Heater | $1,500/Occurrence | $1,500/Occurrence | $1,500/Occurrence | Unlimited |
| Interior Electrical | $5,000 | $5,000 | $5,000 | Unlimited |
| Ceiling Fans | $250/Occurrence | $250/Occurrence | $250/Occurrence | $500/Occurrence |
| Kitchen Refrigerator W / Ice Maker & Dispenser Clothes Washer & Dryer |
– | – | $3,000 | $10,000 |
| Smart Home Devices Gas Fireplaces & Outdoor Gas Fire Pots / Pits Landscape Lighting Max Limits Upgrade |
– | – | – | Unlimited |
| Warming & Cooling Drawers | – | – | – | $10,000 |
| Enhanced Plumbing Upgrade | – | – | – | $2,000 |
Moreover, check out the table below to understand the coverage limits set for the additional items:
| Items | Lite | Simple | Signature | Lux |
| Washer & Dryer Kitchen Refrigerator w / Ice Maker & Dispenser Built-in Pool / Spa Salt Water Pool / Spa Additional Washer & Dryer |
$3,000 | $3,000 | $3,000 | $3,000 |
| Enhanced Plumbing Upgrade | $2,000 | $2,000 | $2,000 | $2,000 |
| Smart Home Devices | Unlimited | Unlimited | Unlimited | Unlimited |
| Enhanced HVAC Incompatibility Coverage | $5,000 | $5,000 | $5,000 | $5,000 |
| Additional Refrigeration Units Water Softener and Reverse Osmosis (RO) Septic System Well Pump |
$1,000 | $1,000 | $1,000 | $1,000 |
| Additional Built-in Refrigerator | – | – | – | $5,000 |
| Additional Pool Pumps | Unlimited | Unlimited | Unlimited | Unlimited |
| Additional Washer & Dryer | $3,000 | $3,000 | $3,000 | $3,000 |
Like every home warranty, Super also has specific exclusions to its coverage policy, such as:
- Super Home Warranty provides coverage to all mechanical parts of a dishwasher except for racks, rollers, and baskets.
- The company does not cover broken items due to misuse, negligence, previous improper repairs, or missing parts.
- Damage caused by natural disasters, manufacturer defects, etc., will also not be covered.
A careful reading of your Super Home Warranty contract can give you an idea about similar exclusions for other items.
Super Home Warranty Cost
Super Home Warranty costs vary depending on the location and property’s size. You can expect to pay anywhere from $43 to $128+ monthly, as per the size of your home
|
Premiums |
Plans |
|||
|
Lite |
Simple |
Signature |
Lux |
|
|
Monthly |
$43 |
$49 |
$73 |
$128 |
|
Annual |
$469 |
$539 |
$839 |
$1,489 |
|
Service Call Fee: $75 |
||||
The table above where we have shown the pricing for homes below 5,000 sq ft. in California.
Review Of Plans, Coverage & Customer Service Of Super Home Warranty
Super Home Warranty has been on the market for around 8 years, offering services across eight U.S. states. The company’s positive aspects include demonstrating transparency through its clear and comprehensive terms and conditions.
Review Of Super Home Warranty Plans & Coverage
- Super Home Warranty offers four monthly plans, starting from $43. The plans cover kitchen appliances, essential systems, smart home devices, and more.
- The comprehensive plans, Signature, and Lux, are expensive, priced at $73 and $128, respectively. Most companies in the industry offer extensive plans at lower price points.
- The company’s coverage is quite generous, with an aggregate limit of $30,000 and unlimited coverage for heating, plumbing, ductwork, garage door openers, and air conditioning.
- Unlike most companies, Super Home Warranty provides detailed information on its website regarding pricing, coverage, and limits.
Review Of Super Home Warranty Customer Services
- The performance of Super Home Warranty, in terms of customer service, is below average.
- On our platform, the company has a rating of 2.5/5 and 3.12/5 on BBB based on more than 240 customer reviews.
- Most reviews revolve around subpar customer service and unprofessional behavior from the company’s technicians.
Super Home Warranty Claims Filing Procedure: Phone Number, Web Portal, & Online Form
Super Home Warranty’s coverage comes into effect 15 days after purchase. Here are the steps you must follow when filing a claim with the company:
- If a covered appliance or system breaks down, you can file a claim on their official website or mobile app.
- The company will then schedule a service technician to visit your home and repair the item.
- Super does not offer 24/7 customer service. Super’s customer service team is available from –
-
- 9 am to 9 pm Monday – Friday
- 9 am to 7 pm on Saturdays
- 10 am to 7 pm on Sundays
Conclusion
Super Home Warranty could be an ideal option for homeowners seeking comprehensive plans, multiple optional items, higher coverage limits, and transparent terms and conditions. However, it’s essential to note that the company has received mixed reviews from existing customers, indicating caution should be taken before making a final decision.
We advise homeowners to thoroughly review the warranty service agreement and company ratings and obtain a quote for a clearer understanding.
Quick Details About The Company
| Year Of Establishment |
2015 |
| Address |
San Francisco, CA, US |
| Type Of Company |
Private |
Why Should You Trust Us?
- We meticulously analyzed Super Home Warranty's terms of coverage, aiming to streamline and clarify their details.
- All details in this review originate directly from Super Home Warranty's official page and their sample contract.
- Our evaluation encompassed studying more than 720 Super Home Warranty reviews across different platforms, providing deeper insights into their feedback.
- This comprehensive review is the outcome of 31 hours of intensive research dedicated to understanding every aspect of the company.
Frequently Asked Questions (FAQs)
Is There A Limit To The Number Of Services I Can Request With Super Home Warranty?
A.
There is no limit to the number of service appointments you can schedule with Super Home Warranty. You can file a home warranty claim 15 days after purchasing your Super subscription.
Do Super Cover Pre-Existing Conditions?
A.
Super offers coverage for unknown pre-existing conditions with their buyer’s coverage for recent home purchases. The company will request a home inspection to check for any defects.
Does Super Home Warranty Cover Maintenance?
A.
All Super Home Warranty plans include HVAC tune-ups, re-key, and maintenance services. They also send weekly maintenance tips to care for your household appliances and systems. You can either take care of the home maintenance yourself or request help from the Super team.
What Is Super’s Concierge Service?
A.
Super’s concierge services can handle your handyman work, gutter cleaning, window cleaning, etc. In short, the concierge service helps you by searching for the right professional and scheduling a service appointment that you want.
How Do Super’s Service Rewards Work?
A.
Super service rewards are earned when someone uses your unique referral code to sign up for Super’s services. You have the chance to earn more rewards whenever Super runs promotional campaigns.
These service rewards can be used to pay for any concierge or maintenance services. The service rewards cannot be applied to your co-pay.
How Do I Cancel My Super Home Warranty Plan?
A.
You can cancel your Super subscription within 30 days of purchase for a full refund. You can cancel your subscription anytime later, but it must be in writing. You’ll have to clear any unpaid service fees and an administrative fee of $50.
How Many States Are Covered By Super Home Warranty?
A.
Super Home Warranty services are only available in major cities of Texas, Arizona, California (Northern), Washington DC, Illinois, Maryland, North Carolina, and Georgia.
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