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The Home Service Club Review 2024
Serving across 50 states, Home Service Club (HSC) offers extensive home warranty plans for homeowners and real estate agents. This comprehensive Home Service Club review offers insights on the company’s cost, coverage, customer service, and more!
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Plans costs
$50 - $62
Service fee
$65 - $125
15 Years in
Business
30 days Waiting
Periods
Established over 13 years with national coverage, The Home Service Club offers two main plans starting at $51.25, customizable with add-ons. HSC’s nationwide network of nearly 10,000 technicians is also at par with the industry average.
This review combines expert analysis and thousands of customer reviews to assess their offerings and reputation.
The objective of this review is to highlight:
- Plans, coverage options, and cost details of HSC
- Claims filing procedure
- Genuine Home Service Club reviews from customers
Why The Home Service Club?
With nearly 10,000 technicians, HSC has built a nationwide network
The company covers systems and applications irrespective of their age
HSC offers coverage without previous maintenance records
HomeWarrantyReviews.com
4.7/5 (1,957)
Trustpilot
2.5/5 (510)
Consumer Affairs
4/5 (733)
Explore Verified Consumer Reviews for The Home Service Club
All it takes is a phone call and speak to one of their top client service reps and you\'re going to understand what I\'m talking about! Submitted a few claims for the heater and microwave oven and they were all successfully repaired for the long-term!
I filed a claim for our exhausts. I was received well by the agent. The repair guy followed and arrived at my house promptly. I was disappointed though that the repair guy had to go out and get missing equipment. After that, he was able to repair the exhaust.
Terrible! Why is that repair company still under HSC! Was so hard to contact them, when I got in touch with them, they were hours late! And the audacity for them to charge me still?
Customer support is great if there is a repairman issue and so on, but they become quite unsatisfactory when it comes to an immediate deadline. I asked them to repair my dryer last month and it took them more than 2 weeks to find me a repairman. I didn\'t know any good repairmen so I patiently waited for them to set us up with one! Repair went swimmingly though.
I am really thankful for Home Service Club. I immediately called them up regarding our broken dryer, which was fully repaired in a day. Just wow! I still have 5 months left on my policy. Cannot wait to renew it!
I manage a few rentals close to the shoreline. An excellent partner for me is the Home Service Club. All my maintenance and fixes are managed by them. I had them check out the fixtures and the piping whenever I had leaks or inconsistent electricity. Good services for me!
Pros & cons
Pros
- Offer 13 months of coverage on annual plans
- Has many add-on options in addition to standard plans
- Provides 90 days parts recall and 30 days labor recall
- Offers coverage for outside utility lines such as sprinklers, sewer lines, and water line
Cons
- No 24/7 customer service
- Charges a fee for contract transfer
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Plans & Coverage Of Home Service Club
Home Service Club offers two home warranty plans to homeowners: a Standard Plan and a Comprehensive Plan. The company also offers various add-ons for enhanced coverage.
The company also offers various optional coverage options such as the sprinkler system line, sewage ejector pump, roof coverage, utility & home service line coverage, and more.
Take a look at the offered coverage:
| Systems/Appliances |
Standard Coverage |
Comprehensive Coverage |
| Air Conditioning | ✓ | ✓ |
| Ceiling Fans | ✓ | ✓ |
| Central Vacuum | ✓ | ✓ |
| Dishwasher | ✓ | ✓ |
| Dryer | ✓ | ✓ |
| Electrical System | ✓ | ✓ |
| Food Center | ✓ | ✓ |
| Garage Door Opener | ✓ | ✓ |
| Garbage Disposal | ✓ | ✓ |
| Garbage Trash | ✓ | ✓ |
| Heating System | ✓ | ✓ |
| Compactor | ✓ | ✓ |
| Refrigerator | ✓ | ✓ |
| Microwave | ✓ | ✓ |
| Oven/Stove/Cooktop | ✓ | ✓ |
| Plumbing System | ✓ | ✓ |
| Refrigerator Icemaker | ✓ | |
| Washer | ✓ | |
| Water Heater | ✓ | |
| Alarm Wiring | ✓ | |
| Ductwork | ✓ | |
| Gas Leak | ✓ | |
| Hot Water Pump | ✓ | |
| Pest Control | ✓ | |
| Smoke Detector | ✓ | |
| Sump Pump | ✓ | |
| Telephone Wiring | ✓ | |
| Dispenser Hot Water | ✓ |
HSC also provides re-pro plans to home buyers that provide complete protection for the new property. Home sellers can benefit from Listing Coverage Home Warranty plans to protect their homes and sell them faster. A real estate agent would help to avail of these services.
Optional Coverage
Apart from the Standard and Comprehensive plans, The HSC provides coverage for various optional add-ons, which include:
- Roof Coverage
- Jetted Bathtub
- Well Pump
- Sewage Ejector Pump
- Pool Or Spa Equipment
- Water Softener
- Freestanding Freezer
- Spa And Spa Heater
- Plumbing Sprinkler
- Freestanding Additional Refrigerator
- Refrigerator Built-In Units With Dual Compressors
- Service Line
- Additional Freezer, Oven / Range / Cooktop, Microwave, Dishwasher, Or Water Heater
Image description: The Home Service Club Coverage From HSC Official Sample Contract
Coverage Limitations & Exclusions
HSC home warranty contracts have certain dollar limitations. While the service contract has an aggregate coverage limit of $6,000 for its Standard Coverage plan and $9,000 for its Comprehensive Coverage plan, HSC claims that liability does not exceed $2,000 per claim.
The limit for each covered item also varies, as mentioned in the contract. The table below lists the coverage limits of the systems and appliances as mentioned in the company’s sample contract:
|
Limitations Applicable For Standard Coverage |
|
|
Heating Systems |
Up to $2,000 per each twelve month period |
|
Air Conditioning Systems |
Up to $2,000 per each twelve month period |
|
Plumbing Systems |
Up to $750 per each twelve month period |
|
Water Heaters (Gas or Electric) |
Up to $500 per each twelve month period |
|
Electrical Systems |
Up to $500 per each twelve month period |
|
Ceiling Fans |
Up to $500 per each twelve month period |
|
Microwave Oven Built-In |
Up to $500 per each twelve month period |
|
Dishwashers |
Up to $600 per each twelve month period |
|
Refrigerators |
Up to $750 per each twelve month period |
|
Ovens Ranges Cook-tops (Gas or Electric) |
Up to $750 per each twelve month period |
|
Garbage Disposal |
Up to $350 per each twelve month period |
|
Trash Compactor |
Up to $500 per each twelve month period |
|
Food Centers Built-in |
Up to $500 per each twelve month period |
|
Clothes Washer |
Up to $800 per each twelve month period |
|
Clothes Dryer (Gas or Electric) |
Up to $800 per each twelve month period |
|
Garage Door Opener |
Up to $500 per each twelve month period |
|
Limitations Applicable For Comprehensive Coverage |
|
|
Ductwork |
Up to $600 per each twelve-month period |
|
Recirculating Hot Water Pump |
Up to $500 per each twelve-month period |
|
Gas Leaks |
Up to $500 per each twelve-month period |
|
Water Leaks |
Up to $500 per each twelve-month period |
|
Sump Pump |
Up to $500 per each twelve-month period |
|
Whole House, Exhaust & Attic Fans |
Up to $500 per each twelve-month period |
|
Central Vacuum(s) |
Up to $500 per each twelve-month period |
|
Instant Hot Cold Water Dispenser |
Up to $300 per each twelve-month period |
|
Pest Control |
Up to $500 per each twelve-month period |
|
Telephone Wiring |
Up to $500 per each twelve-month period |
|
Alarm Wiring |
Up to $500 per each twelve-month period |
|
Smoke Detectors |
Up to $500 per each twelve-month period |
|
Doorbells |
Up to $500 per each twelve-month period |
|
Whirlpool Motor and Pump Assemblies |
Up to $500 per each twelve-month period |
|
Plumbing Stoppage Coverage (Accessible ground level cleanout required) |
Up to $500 per each twelve-month period |
All home warranty contracts cover repair and replacement costs of damage caused by normal wear and tear. The company will not cover any damage caused by the following issues:
- Improper Installation
- Pet / Pest Damage
- Acts of God
- Structural Changes
- Natural Disasters
- Nuclear Explosions
Another exclusion you should be aware of is that certain parts or components of your covered item do not fall under HSC coverage. For example, microwave parts like door glass, latch assemblies, shelves, springs, etc., are not covered even if your microwave is covered.
The Home Service Club Cost
HSC’s Standard Coverage Plan costs $51.25 monthly, and the Comprehensive Coverage Plan starts from $62.50 monthly. The coverage options of both plans make it cost-effective as similar plans in the market often have fewer items.
|
Plans |
Monthly |
Yearly |
|
Standard Coverage |
$51.25 |
$649.95 |
|
Comprehensive Coverage |
$62.50 |
$799.95 |
|
Service Fee: $65 – $125 |
Note: The home warranty cost may vary depending on your location and home size, any add-ons you choose, and other factors.
Review Of Plans, Coverage & Customer Service Of Home Service Club Home Warranty
Home Service Club has received a 4/5 rating from over 1,900 customer reviews on our platform. The company has also received a rating of 4.7/5 on Google Reviews, which indicates that the HSC has done well over the years.
Review Of Home Service Club’s Plans & Coverage
- The company provides a standard and comprehensive plan, starting at $51.25 and $62.50, respectively.
- The plans cover 16 and 28 items at this price point. This indicates that the company offers value for money in terms of extensive coverage with both plans.
- The Comprehensive Coverage, covering over 33 items, also offers value for money for its price compared to other similar options in the market.
- The coverage limitations of HSC make it restrictive, as you can only claim up to a maximum of $2,000 per claim in a year.
- Many appliances and systems have a low upper limit cap, which averages between $500 and $850.
- This price cap falls below the market averages, making it less valuable for people as they get very little back from filing claims.
Review Of Home Service Club’s Customer Services
- HSC has decent overall ratings on our platform and Google reviews, mostly due to its past performances.
- Home Service Club has received many negative reviews in recent years, showing that their service quality has dropped.
While HSC offers coverage for a long list of items at a reasonable price, the coverage limitations reduce its value. Additionally, the drop in the quality of its services, as indicated by many negative reviews in recent times, shows that the company has an enormous scope to improve.
Home Service Club’s Claim Filing Procedure: Phone Number, Web Portal, & Online Form
Here’s what you need to do to file your service request smoothly:
- You can file a claim on Home Service Club’s online portal anytime.
- You can also call HSC’s customer service phone number, 800 601 1009, between 9 a.m. and 7 p.m., excluding weekends and holidays.
- Once your service request is registered, the company assigns a technician to repair or replace your system or appliance.
- The technician visits your home at the scheduled time to diagnose the problem.
- After approval, the HSC contractor will fix or replace your device, depending on the item’s condition. You will also be required to pay the service call fee at this time.
It may take up to 48 working hours on national holidays or weekends. Customers must pay a trade call fee, or deductible, each time a technician repairs or replaces any of their devices.
Conclusion
The Home Service Club is a reputable home warranty company offering reasonable pricing and comprehensive coverage options. Customers can benefit from adaptable plans that cater to their specific needs.
Homeowners particularly appreciate HSC’s add-on package, which includes coverage for utilities and outside service lines. Overall, HSC can be a choice for homeowners looking for affordable and reliable home warranty options.
Quick Details About the Company
Below are some key facts regarding Home Service Club Warranty:
| Founder |
Sam Zakarin |
| Year Of Establishment |
2008 |
| Address |
305 Broadway, 9th Floor |
| Type Of Company |
Private |
Why Should You Trust Us?
- We meticulously examined Home Service Club coverage to streamline and enhance their descriptions.
- Our analysis included studying over 5,991 customer reviews from various platforms to grasp customers' concerns and viewpoints thoroughly.
- This exhaustive review stems from dedicating 31 hours to intensive research aimed at comprehensively understanding every aspect of the company.
- All information presented in this review is sourced directly from Home Service Club's official website and their sample contract.
The Home Service Club FAQs
Does HSC Home Warranty Require Home Inspection?
A.
No, the company does not inspect a home before a customer buys a plan. You can buy HSC plans online or through the phone. If you are a new home buyer, your real estate agent can help you.
Can I Transfer My HSC Plan To The New Homeowner Before The Contract Expires?
A.
Yes, you can transfer your contract to the new homeowner. All you need to do is reach out to customer care, and they will assist you with the entire process. A fee of not more than $55 will be charged for a successful transfer.
Should I Buy A Homeowner Plan When My Real Estate Plan Expires?
A.
Buying a home warranty once your real estate plan expires would be a good idea to stay protected from unforeseen expenses.
How can I Get The Home Service Club Membership?
A.
You must purchase a home warranty plan from the HSC to join and enjoy their services and benefits. You should be careful when purchasing an HSC home warranty, as a different company called Homeservice Club in Canada offers the same services.
What Are Some Of The Perks That The Home Service Club Offers To Their Members?
A.
HSC members receive top-tier services from some of the best technicians in the country. They can also access and manage their account 24/7 and submit a claim online.
The company’s customers are eligible for many discounts on flooring and cabinetry. HSC customers receive state-of-the-art equipment when older devices are replaced.
What Is The Home Service Club's Phone Number?
A.
For assistance, you can contact the HSC helpline at 800-601-1009. Additionally, you can reach the company by sending an email to info@hscwarranty.com
Is The Home Service Club Legit?
A.
HSC is a registered company in many states. They have been serving customers since 2008.
Are Roof Leaks Covered Under The Home Service Club Home Warranty?
A.
HSC offers limited roof leak coverage under optional items.
Does the Home Service Club Have Age Limits For Coverage?
A.
The Home Service Club doesn’t restrict coverage based on the age of the home appliances and systems, nor do they ask for home inspections.
In which states does Home Service Club Offer Warranties?
A.
Home Service Club Home Warranty offers its services in all 50 states.
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