We prioritize full transparency for our readers. The company rankings on our site are entirely independent of any marketing relationships we may have with home warranty companies. While we may receive compensation for generating quotes or placing advertisements, this does not influence a company's ranking. Rankings are based solely on consumer reviews and ratings from home warranty users.
*Please note: The lead information provided by readers will be forwarded to the selected companies. If a selected company is not part of the Leads Program or does not respond, the lead may be shared with a similar company.
When things go wrong at home, it can be a stressful time, but with a home warranty, you can avoid unexpected repair costs. However, before finalizing a company, read what customers have to say about its services.
First Premier Home Warranty
Peder Russo, NY, New York
Dec 25, 2023
Alex green was a great customer service agent handled all my questions with patients an clarity, I really am very excited and impressed with FPHW.
Alex green was a great customer service agent handled all my questions with patients an clarity, I really am very excited and impressed with FPHW.View less
First Premier Home Warranty
Paul Harris, CA, Fresno
Dec 24, 2023
Very good consultancy company. I was contacted by phone to have one of their consultants visit me the next day and I was very satisfied. First Premier Home Warranty company was very competent and above all honest. Definitely a valid resource you can rely on. Recommended
Very good consultancy company. I was contacted by phone to have one of their consultants visit me the next day and I was very satisfied. First Premier Home Warranty company was very competent and above all honest. Definitely a valid resource you can rely on. RecommendedView less
First Premier Home Warranty
Sharon Watson, FL, Miami
Sep 27, 2023
It's a far stretch giving one star to this horrible, rude, nasty, scammy, so called company. RUN AS FAST AS YOU CAN, AWAY TO SOMEONE ELSE. Nobody else could be this bad. THE RUDEST PEOPLE I HAVE EVER ENOUNTERED. They are not upfront about their exclusions. Which are many. I have never been talked to so rudely by a representative of a company. They were condescending, liars, nasty, hatefu ..Read Full Review
It's a far stretch giving one star to this horrible, rude, nasty, scammy, so called company. RUN AS FAST AS YOU CAN, AWAY TO SOMEONE ELSE. Nobody else could be this bad. THE RUDEST PEOPLE I HAVE EVER ENOUNTERED. They are not upfront about their exclusions. Which are many. I have never been talked to so rudely by a representative of a company. They were condescending, liars, nasty, hateful people. DO NOT DEAL WITH THIS COMPANY. I hope my honest review can save someone from the horrors of having to deal with these scam artists. Well, no, they are not artists, they are just nasty liars. And NOW, they won't stop calling me to renew my policy! I've told 4-5 people NO, I will never deal with your company again, and they just keep calling. One of them had the audacity to say I didn't have to get rude with them. After I stopped laughing, at this coming from the rudest people ever, I told them what they could do to themselves.View less
First Premier Home Warranty
Yaneira Labrador, TX, Houston
Sep 07, 2023
They are irresponsible and disrespectful to customers. In addition, they have bad service, delay their claims, send unskilled technicians, spend your time, have fraudulent covers, do anything to not pay claims, and so on.
They are irresponsible and disrespectful to customers. In addition, they have bad service, delay their claims, send unskilled technicians, spend your time, have fraudulent covers, do anything to not pay claims, and so on.View less
First Premier Home Warranty
--, TX, Pearland
Aug 17, 2023
They dont want to repair or fix. Price of the part is 370$ but they say they found the part for 100$ somewherr but wont show where so we could get it ourselves. Dude is getting combative over the phone threatening to sue lol. Someome by the name of t**. Its been 3 weeks and no repair.
They dont want to repair or fix. Price of the part is 370$ but they say they found the part for 100$ somewherr but wont show where so we could get it ourselves. Dude is getting combative over the phone threatening to sue lol. Someome by the name of t**. Its been 3 weeks and no repair. View less
First Premier Home Warranty
David, SC, Simpsonville
Aug 15, 2023
Dear Home Warranty shopper: If the rest of the reviews on this site aren't enough to make you run away from this company, here's another one to add to the mix. As others have said, their sales staff are polished and personable and will sell you on all sorts of pre-paid policy "deals." Once you buy, it's a whole other ballgame. They fulfilled one claim I had to make on a ga ..Read Full Review
Dear Home Warranty shopper: If the rest of the reviews on this site aren't enough to make you run away from this company, here's another one to add to the mix. As others have said, their sales staff are polished and personable and will sell you on all sorts of pre-paid policy "deals." Once you buy, it's a whole other ballgame. They fulfilled one claim I had to make on a garage door opener, but when a big ticket item went bad (air conditioner), they told me it had rust and was therefore not coverable. Rust was nowhere listed in the "sample policy" they provided to sell me the plan. After you pay, they email you a different policy document that is about 4x as long and has tons of additional exclusions. Also, they tell you you can get a prorated refund at any time, when you buy the policy. If you ever request that refund, they will 1)ignore your email, 2)make excuses on the phone as to why they can't access your account, 3)just be rude and hang up on you. It's time for class action.View less
First Premier Home Warranty
Elfreda Danso-Tawiah, VA, Woodbridge
Jul 27, 2023
Buyers Beware the worst company to do business with, they are scammers and wish everyone comes to read a review before they buy from them. My washing machine broke and when I called them they sent a technician to come steal my copay and did not hear from them, I called and the rude lady told me if we buy everyone’s appliances how we going to stay in business yet your contract states repair o ..Read Full Review
Buyers Beware the worst company to do business with, they are scammers and wish everyone comes to read a review before they buy from them. My washing machine broke and when I called them they sent a technician to come steal my copay and did not hear from them, I called and the rude lady told me if we buy everyone’s appliances how we going to stay in business yet your contract states repair or replace, they were going to give me a 200.10 to find someone to repair the washer for me. Long story short all the 4 stars you see are not true, unless you have no value for your money you can sign up with them. Don’t do business with them PLEASE. I will BEG YOU View less
First Premier Home Warranty
Danielle Frand, NJ, Wickatunk
Jul 26, 2023
Great home warranty, took advantage and did the research they have great rates and good service
Great home warranty, took advantage and did the research they have great rates and good serviceView less
First Premier Home Warranty
Bill Jakeway, AZ, Phoenix
Jul 23, 2023
UNBELIEVABLY SHADY WARRANTY COMPANY!!!! DO NOT USE. Technician wrote diagnostic and said, "NORMAL WEAR AND TEAR." They would not cover replacement. I was out of pocket nearly $9000 for repairs because of their horrible customer service.
UNBELIEVABLY SHADY WARRANTY COMPANY!!!! DO NOT USE. Technician wrote diagnostic and said, "NORMAL WEAR AND TEAR." They would not cover replacement. I was out of pocket nearly $9000 for repairs because of their horrible customer service.View less
First Premier Home Warranty
Christine Weilbacher , FL, Tampa
Jul 04, 2023
Purchased 3 yr platinum plan. 3 mo later my air conditioning broke. They fully denied claimed! This company is a sham. Keep your money and fix yourself. I am senior and my autistic grandson lives with me. 10 days of no air. Over a 100 degrees in house. The repair nan saw supposedly some rust so this company said the underwriters do not cover cause of rust on pipe. It is only a 4 old unit. A leak ..Read Full Review
Purchased 3 yr platinum plan. 3 mo later my air conditioning broke. They fully denied claimed! This company is a sham. Keep your money and fix yourself. I am senior and my autistic grandson lives with me. 10 days of no air. Over a 100 degrees in house. The repair nan saw supposedly some rust so this company said the underwriters do not cover cause of rust on pipe. It is only a 4 old unit. A leak occurred therefore moisture ...rust. unbelievable ...no matter your problem they've will find a way to deny...plus despicable behavior by staff...they transferred me multiple times, left me on hold multiple times, disconnected me multiple times, the attitude was rude and unprofessional . No lie....the worst co. No apologies. I prepaid for a 3 yr platinum plan. .Don't do it folks....stating facts they wont tell you.View less
First Premier Home Warranty
Christine Weilbacher , FL, Tampa
Jul 04, 2023
Purchased 3 yr platinum plan. 3 mo later my air conditioning broke. They fully denied claimed! This company is a sham. Keep your money and fix yourself. I am senior and my autistic grandson lives with me. 10 days of no air. Over a 100 degrees in house. The repair nan saw supposedly some rust so this company said the underwriters do not cover cause of rust on pipe. It is only a 4 old unit. A leak ..Read Full Review
Purchased 3 yr platinum plan. 3 mo later my air conditioning broke. They fully denied claimed! This company is a sham. Keep your money and fix yourself. I am senior and my autistic grandson lives with me. 10 days of no air. Over a 100 degrees in house. The repair nan saw supposedly some rust so this company said the underwriters do not cover cause of rust on pipe. It is only a 4 old unit. A leak occurred therefore moisture ...rust. unbelievable ...no matter your problem they've will find a way to deny...plus despicable behavior by staff...they transferred me multiple times, left me on hold multiple times, disconnected me multiple times, the attitude was rude and unprofessional . No lie....the worst co. No apologies. I prepaid for a 3 yr platinum plan. .Don't do it folks....stating facts they wont tell you.View less
First Premier Home Warranty
stacie campoy, NY, Brooklyn
Jul 03, 2023
This the worst company ever they are deceitful unpleasant unprofessional and down right rude they lie to you with every answer and its excuse after excuse t*** is the worst of all please save your money dont buy anything from them
This the worst company ever they are deceitful unpleasant unprofessional and down right rude they lie to you with every answer and its excuse after excuse t*** is the worst of all please save your money dont buy anything from themView less
First Premier Home Warranty
Marissa, NV, Pahrump
May 04, 2023
Company wouldn’t cover anything for my heater due to their made up excuse of a short to a ground which after reading other reviews they use that reason for everyone to get out of covering the AC/heater unit. I also asked in writing (by email) for a refund for my second year with them back in Dec 2022 and have not received that refund back and we’re in May 2023. I’ve also tried to ..Read Full Review
Company wouldn’t cover anything for my heater due to their made up excuse of a short to a ground which after reading other reviews they use that reason for everyone to get out of covering the AC/heater unit. I also asked in writing (by email) for a refund for my second year with them back in Dec 2022 and have not received that refund back and we’re in May 2023. I’ve also tried to get information from them about it and they won’t give an answer but that they won’t refund because I’ve left a bad review. If I could rate zero stars I would.View less
First Premier Home Warranty
Polly Goodwin, MO, Branson
Apr 25, 2023
We have had a terrible experience with First Premier Home Warranty. We submitted a request to have HVAC repaired. It took over a week for them to get back to us with a contractor. When we called to find out what the hold up was they didn't have any information. It was like the left hand didn't know what the right hand was doing with this company. Once we finally got the name of a contrac ..Read Full Review
We have had a terrible experience with First Premier Home Warranty. We submitted a request to have HVAC repaired. It took over a week for them to get back to us with a contractor. When we called to find out what the hold up was they didn't have any information. It was like the left hand didn't know what the right hand was doing with this company. Once we finally got the name of a contractor and had them come out for a service fee, the contractor contacted FPHW with information regarding the repair. When we heard nothing back for several days, we contacted the contractor and he said when he submitted the service information he was told we had cancelled the request (which we did not). It took the contractor 3 attempts to get the information to them, all with several days in between, because they couldn't seem to find the information every time we called. The contractor ultimately stayed on the phone with them while he submitted the estimate so he could confirm they had received it. He was told we would hear from them within 24 hours. After more than 24 hours had passed, we again called, only to be told we would have to provide 36 months of HVAC maintenance history in order to have this job approved. We have only owned the home for 10 months so we obviously did not have this maintenance history. They said they could not approve the job without this. So frustrated, I called the management number and spoke to a very condescending person named Todd who also said he could not help me and that the 36 month thing was in the contract. I have read the contract I was given and it says nothing about this. This company is a fraud. The whole point of buying a home warranty is to be able to be covered for the unknown when buying a home, BECAUSE there may be things you don't know about said home. I have sent them our home inspection which would be all that we have since the home is new to us. They told me today that the underwriters denied the claim without 36 months of maintenance records! The contractor for the HVAC said he has never worked with a warranty company that was this bad. A company is only as good as their promises kept, not their promises made. Don't be fooled by this company who does not stand by what they promise. This company advertises falsely and should be shut down and prosecuted for fraud.View less
First Premier Home Warranty
Elena Romero, AZ, Peoria
Apr 17, 2023
BUYER BEWARE!!! This company is the worst!!!!! If there was an award for lying cheating and stealing from trusting people they would take home the gold. My AC unit is not repairable, the tech (the ones they hire btw) Says he's going to put in for complete replacement. 72 hours later the guy tells me it is regrettably denied. There is a clause within a clause within a clause where they ca ..Read Full Review
BUYER BEWARE!!! This company is the worst!!!!! If there was an award for lying cheating and stealing from trusting people they would take home the gold. My AC unit is not repairable, the tech (the ones they hire btw) Says he's going to put in for complete replacement. 72 hours later the guy tells me it is regrettably denied. There is a clause within a clause within a clause where they can "regrettably" deny ANY claim!!!!! DO NOT BUY THIS WARRANTY!!!!!!!!! You're Welcome.View less