COMPLAINT RESOLUTION PROGRAM (CRP)
Seek a solution to your problem through our complaint center.
Now get in touch with your home warranty company directly through our dashboard.
The Complaint Resolution Program (CRP) helps you speak directly with a representative from your chosen home warranty company through our dashboard. A negative review submitted under the CRP is taken as a complaint and gives the home warranty company 30 days to resolve the issue. If satisfaction is not reached with the solution offered, the review will be published along with other company reviews on our website.
These Companies Participate in Our CRP System
01
If a negative review, with an overall rating of three stars or below, is submitted on our site you are given the option to participate in the Complaint Resolution Program (CRP).
02
The home warranty company receives a notification about the negative review on the CRP dashboard.
03
You will be contacted by your home warranty company’s representative through the CRP dashboard. You will also receive an email informing you that the company has responded to your complaint. Please check your inbox or spam folder for an email from us. You will also receive a notification on the CRP dashboard that a company representative has responded to your complaint. You can have a conversation and explain your issue to the representative on the dashboard chat box.
04
If your problem has been resolved, you can close the complaint. If not, the review gets published after the 30 day period.
Benefits of CRP
- You can speak directly with a company representative of your home warranty service provider through our dashboard.
- Your negative review is brought to the attention of the company.
- The home warranty company’s representative gets in touch with you to resolve the complaint.
- You can close the complaint after the issue has been resolved. You also have the option to reopen a complaint at another point in time.
Who Can Participate in the Complaint Resolution Program
- Customers whose home warranty company has opted to participate in the program. You can visit your company’s profile on our website to find out whether on not it participates in the CRP. If it says ‘Yes’ for Complaint Resolution or ‘Participates in our Complaint Resolution Program’, you’re in luck and can go ahead and submit a complaint.
- Only existing customers can take part in the CRP. If you have canceled your policy, even a few days prior to submitting the complaint, we will not be able to help you.
- The review or complaint needs to be submitted in the name of the policyholder.