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American Home Shield (AHS) Review 2025
As a leading provider of home warranties, American Home Shield (AHS) extends its distinctive services across the States. This comprehensive American Home Shield review aims to inform you about the company's coverage options, price points, plan types, and contract specifics.
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A veteran of home warranties, American Home Shield has served over 2 million users with their extensive network of 17,000 licensed contractors. Their unique coverage disregards age, pre-existing problems, and maintenance history while boasting high claim settlements of over $4 billion, making them a strong contender in the industry.
This American Home Shield review is written with the help of over 16,000 genuine user reviews and extensive research from our editorial team. From this assessment, homeowners can expect to get details on:
- Plans and coverage details offered by AHS
- Claim limits and exclusions
- Details on buying an AHS home warranty
- American Home Shield reviews from genuine users
Why American Home Shield (AHS)?
American Home Shield (AHS) is a pioneer of the industry with over 52 years of experience
The company has paid more than $2 billion in claim settlements in recent years
AHS has served over 2 million homeowners across the country
The company has over 17,000 contractors across the States for immediate assistance
HomeWarrantyReviews.com
4.4/5 (16,763)
Site Jabber
1.3/5 (485)
Trustpilot
2.1/5 (3,827 )
Explore Verified Consumer Reviews for American Home Shield (AHS)
Contractors are rude and bothered when I call as the warranty company request. Repairs can take up to 2 weeks maybe longer. My air conditioning unit has not properly worked for some time. ????, I have a like, don\'t like view of the company, whose commercials make you think your service call will be handled immediately to continue making grandma\'s sauce, not my experience. First request service pay fee, wait for contractor to make appointment, then wait.
Wow Cannot believe all the bad reviews. Bought a house and got the Real Estate Complete plan. Used it twice and both times experienced excellent service. Toilet broke off the bolts which were rusted through and within 2 days was repaired by a very good plummer. Last week septic pump died after 35 years of service and AHS covered 500 of the 600 cost of the install of a key pump. I hope I continue on with good service from AHS for me it\'s been a very good experience but a bit worried after reading some reviews here.
I have had HSA since I purchased my home in 2016. I have had a few claims with them over the years, fortunately only one semi major. They have always been responsive since day one, and I had the opportunity to exercise an alternative option on my largest claim which I greatly appreciated. Thy have responded to my questions, gave me options on renewals, and I have found HSA to be quite flexible with me. I intend to continue the relationship.
Almost all calls are directed to the Philippines sounds like they are doing business out in the barn sometimes can hardly understand them other wise I got my water heater replaced and was good job
Great company. Got my air conditioner fixed and running during a really hot spell. This is the second time I have used them. The repair technician was very professional and knowledgeable. Diagnosed my problem and fixed it right away.
I have had this home warranty plan for a few years now. I have been extremely satisfied and recommend to anyone considering a warranty I will definitely continue my policy.
Pros & cons
Pros
- Flexible service call fee
- Covers undetectable pre-existing conditions
- Offers generous coverage caps
Cons
- Limited additional coverage options
Enquire For Cost-effective home warranty plans
Protect Your Home Appliances And Systems Starting As Low As $1.5/Day
Plans & Coverage Of American Home Shield
AHS provides its customers with three comprehensive and affordable plans: ShieldSilver, ShieldGold, and ShieldPlatinum. Additionally, you can choose optional items along with these plans at an extra cost.
- ShieldSilver Plan: Covers essential systems (no appliances)
- ShieldGold Plan: Covers systems and major appliances (kitchen & laundry)
- ShieldPlatinum Plan: Covers everything in Silver & Gold, plus roof, HVAC, and additional household items
Choose the plan that best fits your coverage needs and budget, with optional add-ons available for further customization.
Let’s take a closer look at the American Home Shield’s plans:
|
Systems & Appliances |
ShieldSilver |
ShieldGold |
ShieldPlatinum |
| Air Conditioners | ✓ | ✓ | ✓ |
| Heating Units | ✓ | ✓ | ✓ |
| Ductwork | ✓ | ✓ | ✓ |
| Built-in Exhaust Fans | ✓ | ✓ | ✓ |
| Main Breaker/Fuse Panel Box | ✓ | ✓ | ✓ |
| Doorbells | ✓ | ✓ | ✓ |
| Interior Electrical Lines | ✓ | ✓ | ✓ |
| Ceiling Fans | ✓ | ✓ | ✓ |
| Garage Door Openers | ✓ | ✓ | ✓ |
| Water Heaters | ✓ | ✓ | ✓ |
| Interior Plumbing Lines | ✓ | ✓ | ✓ |
| Toilets | ✓ | ✓ | ✓ |
| Faucets & Valves | ✓ | ✓ | ✓ |
| Built-in Jetted Tub Motors, Pumps, and Air Switch Assemblies | ✓ | ✓ | ✓ |
| Refrigerators | ✓ | ✓ | |
| Ranges / Cooktops | ✓ | ✓ | |
| Ovens | ✓ | ✓ | |
| Dishwashers | ✓ | ✓ | |
| Built-in Microwaves | ✓ | ✓ | |
| Garbage Disposals | ✓ | ✓ | |
| Installed Instant Hot/Cold Water Dispensers | ✓ | ✓ | |
| Washers | ✓ | ✓ | |
| Dryers | ✓ | ✓ | |
| Roof Leak Repair | ✓ |
Optional Coverage
AHS offers the following items as optional coverage that you can purchase at an extra cost along with your warranty plan:
| Items | Cost |
| Pool or Spa | $20.99/m |
| Septic Pump | $4.99/m |
| Well pump | $9.99/m |
| Items | Cost |
| Guest Unit | $20.99/m |
| Electronics Plan | $14/m |
| Roof Leak Repair | $9.99/m |
Note– The limit on roof leak repairs is optional only with ShieldSilver and ShieldGold but is covered in the ShieldPlatinum plan.
The sample contract of AHS below gives additional details on the items covered as optional coverage.
Image description: AHS Optional Coverage From AHS Official Contract Document
Read our detailed guide to know extensively what a home warranty covers.
Coverage Limitations & Exclusions
All home warranty companies include yearly coverage limitations of how much liability that company has when repairing and replacing covered items. The coverage limitations of the AHS home warranty are as follows:
|
Items |
Limits |
|
Air Conditioning Systems |
Up to $5000 |
|
Heating Systems |
Up to $5000 |
|
Ductwork |
Up to $5000 |
|
Sewage Ejector Pump |
Up to $500 |
|
Appliances |
|
Moreover, AHS covers the following optional items up to $3000. Take a look at the table to know more:
|
Optional Items |
Limits |
|
Roof Leak Repair |
$1000 |
|
Well Pump Unit |
$1500 |
|
Pool & Built-in Spa Equipment |
$3000 |
|
Septic System Ejector Pump and Pumping |
$500 |
Additionally, the following items are generally excluded from AHS’s coverage options:
- Routine Maintenance
- Chimneys
- Radon Monitoring Systems
- Fungus
- Flues
- Cosmetic Damage
- Mold
- Pest Damage
- Venting
- Home Management Systems
- Bio-Organic Growth
- Rot
- Exhaust Lines
- Fire Sprinkler Systems
The company has also stated that it’s not responsible for the repair or replacement required when the malfunction is due to missing parts, components, or equipment.
Tip – We advise you to study the service contract of American Home Shield plans so you are not surprised by a claim denial because there may be other exclusions or limitations.
Image description: AHS Warranty Exclusions From AHS Official Contract Document
American Home Shield Cost
AHS offers plans at competitive rates starting at $39.99 per month, while SheildGold and ShieldPlatinum, also start at $59.99 and $89.99. The company offers three options of service call fee – $125 & $100, and customers are expected to select one, based on which the cost of their plans will be calculated.
The table below shows the cost structure of the plans offered by the company:
|
ShieldSilver |
ShieldGold |
ShieldPlatinum |
|
|
Cost at $125 Service Call Fee |
$29.99 |
$49.99 |
$79.99 |
|
Cost at $100 Service Call Fee |
$39.99 |
$59.99 |
$89.00 |
AHS’s ShieldSilver ranks among the industry’s most affordable entry-level plans. The cost of their comprehensive plans, SheildGold and ShieldPlatinum, are also considerably lower than the industry average. However, these plans’ costs depend entirely on the service call fee that customers opt to pay.
Review Of Plans, Coverage & Customer Service Of American Home Shield
American Home Shield regularly features in the list of top home warranty companies of most review platforms. The company has received a rating of 4 on 5 on our platform with over 16,000 user reviews. Most customers have shared their satisfaction regarding their timely services.
Review Of American Home Shield Plans & Coverage
- AHS stands out for its broad coverage, unfazed by appliance age, pre-existing issues (known or unknown), missing maintenance records, and even improper installations.
- The cost structure of AHS is somewhat complicated, as it depends on the choice of deductible. This could be confusing, particularly for senior customers.
Review Of American Home Shield’s Customer Services
- Recently, AHS has received some negative feedback, particularly for their billing process. Customers have sometimes complained about overbilling incidents.
- American Home Shield offers various communication channels for customer support, including phone, email, and online chat. While this provides options for reaching out, some customers may find response times inconsistent.
American Home Shield Awards & Recognitions
American Home Shield received the ‘Best-In-Service’ Award by HomeWarrantyReviews.com in 2023 for working extensively on customers’ experiences. The company has additionally won the following awards:
- Trusted Brand by Reader’s Digest: Received this recognition multiple times, affirming customer satisfaction and brand trustworthiness.
- Angie’s List Super Service Award: Awarded for consistently exceeding customer expectations based on service reviews.
- GuildQuality Customer Satisfaction Award: Recognized for achieving high customer satisfaction ratings.
- 2023 Newsweek America’s Most Trusted Companies®: Featured in the Home Warranty Services category, signifying consumer trust and brand reputation.
- 2022 Expert’s Choice Award by Best Company: Acknowledged by industry experts for standing out among competitors in terms of reliability, trustworthiness, and positive customer service experiences.
American Home Shield Claim Filing Procedure: Phone Number, Web Portal, & Online Form
- Call American Home Shield’s customer service number at 800-776-4663 or visit the online portal on the website and submit your service request
- Customer representatives will note the details and verify whether the item is covered
- The authorization from AHS may take 24–72 hours to complete
- Once your claim is approved, AHS will schedule a service visit
- A technician will visit you soon to complete the repair or replacement service
- You will need to pay the service call fee to the technician
Note– AHS does not charge extra for emergency services, but it is up to the company to determine whether you require one.
Conclusion
We think that American Home Shield is a reliable company in the industry, with many positive customer reviews. Their plans are reasonably extensive and moderately priced, and their coverage criteria are among the most liberal in the industry.
AHS is particularly suitable for those who do not have proper maintenance records for their systems and appliances. Make sure to understand their pricing policy properly before finalizing the company
Quick Details About The Company
Here are some of the primary details about American Home Shield:
| Founder |
Sig Anderman |
| Year Of Establishment |
1971 |
| CEO |
Rex Tibbens |
| Address |
Memphis, Tennessee, United States |
| Type Of Company |
Publicly Listed Company |
Why Should You Trust Us?
- We conducted a comprehensive analysis of American Home Shield's coverage terms to refine and improve their descriptions
- Our evaluation involved studying more than 27,891 customer reviews from various platforms to grasp customer concerns and perspectives
- This detailed review is the result of 33 hours of extensive research dedicated to understanding every aspect of the company
- All the information presented in this review originates directly from American Home Shield's official page and their sample contract
Frequently Asked Questions (FAQs)
Who owns American Home Shield?
A.
The organization that owns American Home Shield is Frontdoor, Inc. Frontdoor is a publicly-traded company that owns OneGuard, Landmark, HSA Home Warranty, Streem, Terminix, and AHS.
Is American Home Shield Worth It?
A.
American Home Shield’s multiple service fee options, a free cancellation period, and nationwide availability can make them a good investment for homeowners. Now that they also cover rust damage, improper installation, and other things that their competition often does not, the AHS home warranty may be worth considering.
Will AHS Replace My A/C Unit?
A.
American Home Shield warranty covers air conditioning units and may offer to replace yours if they deem it irreparable. If they don’t provide the replacement themselves, they will offer a pro-rated refund of the depreciated cost of the AC unit. It’s up to their discretion.
When Should I Buy An AHS Home Warranty?
A.
Buying an AHS home warranty is a good idea for homes older than four years, especially after the original warranties on home systems and appliances expire. Sellers and buyers of old properties can also benefit from home warranty coverage. Having many older systems and appliances will save you money on covering frequent breakdowns due to age and wear.
Do I Need An American Home Shield Home Warranty If I Have Homeowners Insurance?
A.
An American Home Shield warranty plan is not the same as homeowners insurance. Homeowners insurance provides liability coverage in damage or loss due to floods, fires, disasters, etc.
On the other hand, an AHS home warranty plan can be considered home repair insurance, providing discounted repairs and replacements. American Home Shield insurance is not homeowners insurance per se, but a home warranty plan, which is legally different.
Is A Home Inspection Required Before A Home Warranty Purchase?
A.
American Home Shield does not require a home inspection before purchasing its home warranty plans. They also do not require service records. However, it would be advisable to get one as proof that your appliances had no undetectable pre-existing defects.
Will My Old Home Appliance Be Covered By AHS?
A.
American Home Shield provides home systems and appliance coverage regardless of age, make, and model. As long as your systems and appliances fulfill the criteria mentioned in the home warranty contract, they will not be denied coverage merely for being old
Does American Home Shield Have A Waiting Period?
A.
After purchasing your AHS home warranty plan, there is a waiting period of 30 days to ensure that claims are due to natural wear and tear, not pre-existing damage. It ensures that homeowners are not buying a home warranty for broken-down appliances. The waiting period does not apply to real estate plans.
Is There A Limit On The Number Of Service Calls Or Repairs I Get?
A.
You can make unlimited service calls to American Home Shield during your contract term. You can also request any number of repairs, but you will have to pay a deductible for each service visit for separate issues. However, as mentioned in your contract, the number of repairs will be subject to the upper limit on dollar repair liability amounts.
What if My Covered Item Is Not Repairable?
A.
If your covered item is not repairable, AHS may replace it or pay cash instead of providing a replacement. The American Home Shield cash-out option will be equivalent to the value of your item’s same make, model, or specs. If the damage is excluded, you may have to replace it as per the contract.
Does American Home Shield Provide A Cash-Out Option?
A.
The American Home Shield cash-out option may be available under some circumstances. According to your contract, they may agree to pay cash instead of providing a replacement for systems and appliances subject to the dollar limits of maximum liability. You may also have to provide proof of actual itemized costs incurred. AHS may provide the cash-out option if a covered item is not repairable, but a replacement item can not be found.
In cases where the item may not comply with regulations, American Home Shield’s cost may exceed the dollar limit of contract liability, and only the difference amount may be refunded.
Does American Home Shield Cover Roofs?
A.
Yes, AHS provides coverage for roof leak repairs under the ShieldPlatinum plan. The coverage includes shingles, tiles, shakes, flat roofing (non-metal), flashing, and underlayment repair services. If you choose to buy ShieldSilver or ShieldGold American Home Shield Plans, you can add roof leak repairs at $10 per month as an optional add-on.
Does American Home Shield Cover Plumbing?
A.
Yes, American Home Shield has plumbing system coverage. Some inclusions are water, drain, gas, waste, or vent line leaks and breaks, faucets, built-in bathtub whirlpool motors, pumps, air switch assemblies, clearing stoppages, shower heads, shower arms, valves, toilet mechanisms, etc.
However, stoppages caused by damaged vents or sewer lines outside the home’s main foundation will not be covered. There may be other exclusions to the plumbing coverage, for which we recommend going through the contract.
Will AHS Cover An A/C Compressor?
A.
American Home Shield plans cover all components of ducted central electric split and package AC units, geothermal units, wall air conditioners, and mini-split ACs, including compressors.
Does American Home Shield Cover Pest Control?
A.
While AHS does not have a pest control service, its parent company Frontdoor, Inc., owns Terminix, a reputable pest control service provider. The real estate add-ons do include subterranean termite treatment.
Does American Home Shield Cover Pre-Existing Conditions?
A.
American Home shield coverage includes malfunctions due to undetectable pre-existing conditions. They are defects or mechanical failures that a visual inspection or a simple mechanical test could not have detected.
A covered item is visually inspected to verify its structural integrity without any sign to hint at interoperability. When turned on in a mechanical test, the item should operate without visible damage, odd sounds, smoke, or other abnormal outcomes.
How to Cancel An American Home Shield Contract?
A.
To cancel your American Home Shield contract, you need to call 800.858.1922. You will receive a full refund if you cancel it within 30 days of signing up and have not made a service call request. If you cancel your policy after 30 days, you will receive a refund for the remaining term, minus the administrative fees and the charges for any services or claims made.
What Is American Home Shield Proconnect?
A.
ProConnect is a platform AHS offers where you can book a repair service online and pay after work. A network of independent service professionals provides services for the following categories: plumbing handyman services, appliance repair, electrical carpet cleaning, garage door repair, heating, plumbing, and air conditioning repairs. However, these services vary by area and are currently operational in some selected cities.
Is American Home Shield Legitimate?
A.
American Home Shield is a legitimate home warranty company. They are registered as a public company and are transparent about the reports of their revenues, number of clients, and claims paid. One can find plenty of information about their financial status; to date, they have been profitable.
How do I File A Complaint With American Home Shield?
A.
To file a complaint with AHS, you can take the following measures:
- Email a complaint letter to customercare@ahslink.com,
- Call the American Home Shield customer service number as mentioned on their website
- Fill out a form online on its website.
Where Does AHS Offer Home Warranty Plans?
A.
American Home Shield currently services in 48 states, excluding Alaska and Hawaii. The company is also unavailable in New York City.
Are There Discounts Available With AHS Plans?
A.
Currently, the company is offering 40% Off on ShieldGold Plan. Moreover, for its members, AHS offers a variety of discounts. A $25 Amazon Gift Card is available for referrals, an Appliance Discount Program, and $50 OFF on Multiple Properties.
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Customer Reviews On American Home Shield (AHS)
Check out what existing customers are saying about American Home Shield (AHS).
R. LYNN Garrison, KY, Louisville
Aug 31, 2023
Contractors are rude and bothered when I call as the warranty company request. Repairs can take up to 2 weeks maybe longer. My air conditioning unit has not properly worked for some time. ????, I have a like, don't like view of the company, whose commercials make you think your service call wi ..Read Full Review
Contractors are rude and bothered when I call as the warranty company request. Repairs can take up to 2 weeks maybe longer. My air conditioning unit has not properly worked for some time. ????, I have a like, don't like view of the company, whose commercials make you think your service call will be handled immediately to continue making grandma's sauce, not my experience. First request service pay fee, wait for contractor to make appointment, then wait. View less
HelpfulJohn mann, CA, Coarsegold
Jul 17, 2023
Wow Cannot believe all the bad reviews. Bought a house and got the Real Estate Complete plan. Used it twice and both times experienced excellent service. Toilet broke off the bolts which were rusted through and within 2 days was repaired by a very good plummer. Last week septic pump died after 35 ..Read Full Review
Wow Cannot believe all the bad reviews. Bought a house and got the Real Estate Complete plan. Used it twice and both times experienced excellent service. Toilet broke off the bolts which were rusted through and within 2 days was repaired by a very good plummer. Last week septic pump died after 35 years of service and AHS covered 500 of the 600 cost of the install of a key pump. I hope I continue on with good service from AHS for me it's been a very good experience but a bit worried after reading some reviews here. View less
HelpfulCartier Conley Jr, NV, Las Vegas
Jun 05, 2023
I have had HSA since I purchased my home in 2016. I have had a few claims with them over the years, fortunately only one semi major. They have always been responsive since day one, and I had the opportunity to exercise an alternative option on my largest claim which I greatly appreciated. Thy have r ..Read Full Review
I have had HSA since I purchased my home in 2016. I have had a few claims with them over the years, fortunately only one semi major. They have always been responsive since day one, and I had the opportunity to exercise an alternative option on my largest claim which I greatly appreciated. Thy have responded to my questions, gave me options on renewals, and I have found HSA to be quite flexible with me. I intend to continue the relationship.View less
HelpfulTrudy L Brown, CA, Redlands
Aug 09, 2022
Almost all calls are directed to the Philippines sounds like they are doing business out in the barn sometimes can hardly understand them other wise I got my water heater replaced and was good job
Almost all calls are directed to the Philippines sounds like they are doing business out in the barn sometimes can hardly understand them other wise I got my water heater replaced and was good job View less
HelpfulKatherine Dinda, TN, Lynnville
Aug 04, 2022
Great company. Got my air conditioner fixed and running during a really hot spell. This is the second time I have used them. The repair technician was very professional and knowledgeable. Diagnosed my problem and fixed it right away.
Great company. Got my air conditioner fixed and running during a really hot spell. This is the second time I have used them. The repair technician was very professional and knowledgeable. Diagnosed my problem and fixed it right away.View less
HelpfulOn Aug 08, 2022
The company has responded to the customer through the CRP system
The company has responded to the customer through the CRP systemView less
Chris Mazza, OK, Bixby
Aug 03, 2022
I have had this home warranty plan for a few years now. I have been extremely satisfied and recommend to anyone considering a warranty I will definitely continue my policy.
I have had this home warranty plan for a few years now. I have been extremely satisfied and recommend to anyone considering a warranty I will definitely continue my policy. View less
HelpfulOn Aug 08, 2022
The company has responded to the customer through the CRP system
The company has responded to the customer through the CRP systemView less
Willie Rene Guerrero, CA, Palm Springs
Aug 02, 2022
Called AHS. Filed a Service Request on line Friday Received a response from Gib**n Air Conditioning Saturday and my Aur Conditioner was repaired late Monday afternoon it was 102 degrees in Palm Springs California
Called AHS. Filed a Service Request on line Friday Received a response from Gib**n Air Conditioning Saturday and my Aur Conditioner was repaired late Monday afternoon it was 102 degrees in Palm Springs California View less
HelpfulOn Aug 08, 2022
The company has responded to the customer through the CRP system
The company has responded to the customer through the CRP systemView less
Leslie Fox, CA, Escondido
Aug 02, 2022
American Home Shield was very quick to pair us with a plumbing company for our broken garbage disposal. The company used was quick to schedule an appointment, very professional and extremely helpful. We would readily use their services again!
American Home Shield was very quick to pair us with a plumbing company for our broken garbage disposal. The company used was quick to schedule an appointment, very professional and extremely helpful. We would readily use their services again! View less
HelpfulOn Aug 08, 2022
The company has responded to the customer through the CRP system
The company has responded to the customer through the CRP systemView less
Santrice Hunt, GA, Hampton
Aug 02, 2022
I put in a requested for service and I received an immediate response. I was told that a company was going to a call an schedule the appointment. The company called and scheduled the appointment. The problem is resolved.
I put in a requested for service and I received an immediate response. I was told that a company was going to a call an schedule the appointment. The company called and scheduled the appointment. The problem is resolved.View less
HelpfulOn Aug 08, 2022
The company has responded to the customer through the CRP system
The company has responded to the customer through the CRP systemView less
Robert Smith, FL, Sun City Center
Aug 02, 2022
This most recent experience was another excellent level of service by AHS and the service provider (Air Boss) in repairing my A/C system during record breaking heat wave. AHS identified a service provider quickly and the provider contacted me in a timely fashion. The provider called and arranged ..Read Full Review
This most recent experience was another excellent level of service by AHS and the service provider (Air Boss) in repairing my A/C system during record breaking heat wave. AHS identified a service provider quickly and the provider contacted me in a timely fashion. The provider called and arranged an early appointment the same day. It made for a MUCH cooler day.View less
HelpfulOn Aug 08, 2022
The company has responded to the customer through the CRP system
The company has responded to the customer through the CRP systemView less
Lavonda Kay Chesmore, KS, Topeka
Aug 02, 2022
needed a plumber in a hurry. they were right ion it! plumber called within min of my completing call with ahs! There were there next day! I have always had fast turn around with AHS
needed a plumber in a hurry. they were right ion it! plumber called within min of my completing call with ahs! There were there next day! I have always had fast turn around with AHSView less
HelpfulOn Aug 08, 2022
The company has responded to the customer through the CRP system
The company has responded to the customer through the CRP systemView less
Jeannette Eversen, CA, Bakersfield
Aug 02, 2022
Was very easy to get service for my air conditioner. No hassles and I received a call from the service provider on the same day. They came out the next day. Very satisfied with the entire experience.
Was very easy to get service for my air conditioner. No hassles and I received a call from the service provider on the same day. They came out the next day. Very satisfied with the entire experience.View less
HelpfulOn Aug 08, 2022
The company has responded to the customer through the CRP system
The company has responded to the customer through the CRP systemView less
Farevalo Arevalo, WA, Kennewick
Aug 02, 2022
Always great to use them to fix stuff in house. They answer quick and very responsive. I called late at night and was scheduled the next day. I was blurry satisfied with the repair and the professionalism. I would recommend anyone to use the service.
Always great to use them to fix stuff in house. They answer quick and very responsive. I called late at night and was scheduled the next day. I was blurry satisfied with the repair and the professionalism. I would recommend anyone to use the service. View less
HelpfulOn Aug 08, 2022
The company has responded to the customer through the CRP system
The company has responded to the customer through the CRP systemView less
Valerie Gunter, TX, San Antonio
Aug 02, 2022
Never had an issue with Home Shield. Very prompt on getting my repairs done and back in working order. Staff is very friendly and helpful if I have any questions or concerns.
Never had an issue with Home Shield. Very prompt on getting my repairs done and back in working order. Staff is very friendly and helpful if I have any questions or concerns.View less
HelpfulOn Aug 08, 2022
The company has responded to the customer through the CRP system
The company has responded to the customer through the CRP systemView less
Shannon K. Martin, ID, Boise
Aug 02, 2022
Learned the hard way a couple times, but that was mostly my fault for not reading my ENTIRE contract. Not EVERYTHING is covered in stone circumstances. Also, if you haven't heard from someone within 24 hours, CALL THEM! Other than that, great service, prompt and courteous. EVERY contracto ..Read Full Review
Learned the hard way a couple times, but that was mostly my fault for not reading my ENTIRE contract. Not EVERYTHING is covered in stone circumstances. Also, if you haven't heard from someone within 24 hours, CALL THEM! Other than that, great service, prompt and courteous. EVERY contractor they've sent out was AWESOME!!! Did an amazing job and took very good care of me and my repairs/replacements without any drama, attitude, or BS. In other words, I would call and use ALL of their contractors for personal use!! View less
HelpfulOn Aug 04, 2022
The company has responded to the customer through the CRP system
The company has responded to the customer through the CRP systemView less
Benedicto Olario, CA, Vallejo
Aug 02, 2022
Our problem on our AC leak was resolved. Would recommend AHS. Was not fixed by first recommendation but a second referral did fix the issue. Worth getting this insurance. Thank you.
Our problem on our AC leak was resolved. Would recommend AHS. Was not fixed by first recommendation but a second referral did fix the issue. Worth getting this insurance. Thank you.View less
HelpfulOn Aug 04, 2022
The company has responded to the customer through the CRP system
The company has responded to the customer through the CRP systemView less
Marian Dinkins Armstrong, AR, North Little Rock
Aug 02, 2022
All Dra*** 70 is the plumbing company that I want AHS to send to my house whenever I need a plumber! They weren’t on time, professional, knowledgeable and gave me options as to how my problem can be fixed. They explained what the problem was and they cleaned up behind themselves.
All Dra*** 70 is the plumbing company that I want AHS to send to my house whenever I need a plumber! They weren’t on time, professional, knowledgeable and gave me options as to how my problem can be fixed. They explained what the problem was and they cleaned up behind themselves. View less
HelpfulOn Aug 04, 2022
The company has responded to the customer through the CRP system
The company has responded to the customer through the CRP systemView less
William Correa , FL, Orlando
Aug 01, 2022
Excellent warranty company They are replacing my washer after several attempts to fix. Decided to get us a new washer. American home shield is great I recommend them to anyone who is looking for a excellent company that stands behind what they day. I couldn't be happier to have a contract w ..Read Full Review
Excellent warranty company They are replacing my washer after several attempts to fix. Decided to get us a new washer. American home shield is great I recommend them to anyone who is looking for a excellent company that stands behind what they day. I couldn't be happier to have a contract with them. View less
HelpfulOn Aug 04, 2022
The company has responded to the customer through the CRP system
The company has responded to the customer through the CRP systemView less
Jyotshna Gunturu, CO, Englewood
Aug 01, 2022
Excellent service. We are happy with the service and the customer support provided by AHS. The CS service support as attentive and knowledgeable about the issue and directed us in the right direction.
Excellent service. We are happy with the service and the customer support provided by AHS. The CS service support as attentive and knowledgeable about the issue and directed us in the right direction.View less
HelpfulOn Aug 04, 2022
The company has responded to the customer through the CRP system
The company has responded to the customer through the CRP systemView less
Sylvania Brown, FL, Opa Locka
Aug 01, 2022
Great first experience. I placed a request for roof leaking on a Tuesday morning around 10am, by 2pm a Roofing Company was at my home to access the damages and my roof was repaired and request Completed on Friday. Prompt response, Excellent Customer Service. Quality of repair appears great (photos ..Read Full Review
Great first experience. I placed a request for roof leaking on a Tuesday morning around 10am, by 2pm a Roofing Company was at my home to access the damages and my roof was repaired and request Completed on Friday. Prompt response, Excellent Customer Service. Quality of repair appears great (photos were provided by company). Now just waiting for rain to confirm no more leaks.View less
HelpfulOn Aug 04, 2022
The company has responded to the customer through the CRP system
The company has responded to the customer through the CRP systemView less
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On Aug 12, 2022
The company has responded to the customer through the CRP system
The company has responded to the customer through the CRP systemView less