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Choice Home Warranty Review 2024
Choice Home Warranty (CHW) has been providing two comprehensive plans, which start from a monthly rate below $50. This Choice Home Warranty review provides in-depth insights into the company’s coverage options, pricing, and customer service quality, among other features.
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Plans costs
$46 - $55
Service fee
$75 - $125
90 days service guarantee
14 Years in
Business
30 Days Waiting
Periods
Choice Home Warranty has handled over 6 million service requests in its 14 years of experience and has served nearly 2 million homes. Starting at $46, their two plans address diverse needs, while their vast network of 25,000+ contractors ensures prompt claim response.
Based on over 9,500 genuine customer reviews and expert research of our editorial team, we have compiled a detailed Choice Home Warranty review to help homeowners with-
- Details on plans, coverage, cost, and exclusions
- Step-by-step guide on the Choice Home Warranty claims process
- Genuine reviews submitted by the company’s customers
Why Choice Home Warranty?
Choice Home Warranty has served over 1,650,000 homes
The company has processed over 6,000,000 service request
CHW has over 25,000 contractors nationwide for quick assistance
The company operates 24/7 to help customers with claims and other issues
HomeWarrantyReviews.com
3.7/5 (9,992)
Trustpilot
3.8/5 (31,469)
Consumer Affairs
4.3/5 (9,827)
Explore Verified Consumer Reviews for Choice Home Warranty
I have two disappointing experiences with my recen claim. First, after doing some reseearch I decided to not accept the first technician I was assigned. Second, I jointed Choice after their agent told me that any appliance that need to be replaced would be the same brand and model I currently have or better. Now, I was told a different story. I don\'t like this "game." I start becoming as uncomfortable with Choice as I ws was my previous Home Warranty company.
They were so helpful and the claim was paid to the repair man the same day he visited! Great Job Choice! I\'m so glad I chose you!
In 2019 I had this service and I believe it was the replace appliance was questionable not compatible to what I had in speaking with a representative yesterday he said they have improved and the appliance would be better and nothing less compatible to what I have so I am giving them another chance and I got lot in 4 years at a remarkable price We will see because I can cancel out again ??
I found a claim on Sunday evening stating that my air conditioning system was not working day and a half later the technician arrived and fixed the problem. Unbelievably quick response by a qualified and efficient technician I couldn’t be happier with Choice home warranty
Took about 5 days to get a technician out for air conditioner leak. They sent a note that they would reimburse me if I handled myself. I did not trust that, so I waited. Technician was friendly and finished the job quickly.
Service call for my A/C not cooling. Conley Technicians arrived and immediately located the problem. Very knowledgeable and courteous techs which was well appreciated. All systems are go now but the 48 hour wait for repairs in our California heat was uncomfortable. HVAC companies were extremely busy this time of the year so there was no choice except to be patience. Satisfied and no complaints on our end. Thank You Choice.
Pros & cons
Pros
- Free roof leak coverage
- 24/7 customer service
- 90-day parts guarantee and 30-day labor guarantee
Cons
- No choice of contractor
- Low aggregate limit for the contract
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Plans & Coverage of Choice Home Warranty
Choice Home Warranty provides two plans for homeowners- Basic Plan and Total Plan, offering different coverage for home appliances and systems.
Basic Plan covers 14 household appliances and systems, including plumbing systems, electrical systems , water heaters, whirlpool bathtubs, and dishwashers. This is ideal for homes looking for an affordable plan with limited coverage options.
On the other hand, the Total Plan covers 18 appliances and systems, including everything from the Basic Plan list and four additional appliances, such as the dryer, washer, refrigerator, and air conditioner. This is appropriate for homes looking for a more extensive coverage option.
|
Covered Items |
Basic Plan |
Total Plan |
|
Heating System |
✓ |
✓ |
|
Electrical System |
✓ |
✓ |
|
Plumbing Stoppage |
✓ |
✓ |
|
Plumbing System |
✓ |
✓ |
|
Water Heater |
✓ |
✓ |
|
Whirlpool Bathtub |
✓ |
✓ |
|
Oven/Range/Stove |
✓ |
✓ |
|
Dishwasher |
✓ |
✓ |
|
Cooktop |
✓ |
✓ |
|
Garbage Disposal |
✓ |
✓ |
|
Built-in Microwave |
✓ |
✓ |
|
Ductwork |
✓ |
✓ |
|
Ceiling & Exhaust Fans |
✓ |
✓ |
|
Garage Door Opener |
✓ |
✓ |
|
Clothes Washer |
✓ |
|
|
Clothes Dryer |
✓ |
|
|
Air Conditioning system |
✓ |
|
|
Refrigerator |
✓ |
Optional Add-ons
You can choose from Choice Home Warranty’s add-on options to supplement your coverage. The limit may range from $250-$500 per item.
- Pool / Spa
- Limited Roof Leak
- Additional Spa
- Stand Alone Freezer
- Central Vacuum
- Second Refrigerator
- Well Pump
- Septic System
- Sump Pump
- Septic Tank Pumping
Find out all the components of systems and appliances covered per the sample contract of Choice Home Warranty below.
Image description: Choice home warranty optional coverage from Choice Home Warranty Official User Agreement
Coverage Limitations & Exclusions
Each covered item’s repair or replacement cost is limited to a certain amount. As per the sample contract, the Choice Home Warranty coverage limit extends to $3,000 for access, diagnosis, repair, or replacement of covered items. However, the amount may vary for some items.
The table below shows coverage limits for some add-ons. Take a look:
|
Optional Items |
Limits |
|
Well Pump |
$500 |
|
Limited Roof Leak |
$500 |
|
Septic Tank Pumping |
$250 |
|
Septic System |
$500 |
|
Sprinkler System |
$500 |
|
Stand Alone Freezer |
$500 |
|
Trash Compactor |
$500 |
Other exclusions include:
- Items that fall into disrepair due to neglect, lack of maintenance, unforeseen circumstances, etc.
- Items with pre-existing conditions are also exempt from coverage
Pro Tip: Home warranty contracts lay out their limitations and exclusions. We recommend reading through your service agreement in detail before signing up. Read our article on Home Warranty Coverage for a detailed explanation.
Choice Home Warranty Cost
The cost of Choice Home Warranty is nominal compared to some companies. The Basic Plan starts at $46, and the Total Plan costs $55. These charges might further go up if you opt for optional add-ons.
Cost information of Choice Home Warranty plans:
|
Plans |
Monthly |
Yearly |
|
Basic Plan |
$46 |
$530 |
|
Total Plan |
$55 |
$630 |
Find the details of service charges below:
|
Service Fee Cost (Deductible) |
$75–$125 per visit |
As per the industry standard, Choice Home Warranty’s price of the Basic Plan is at par with the charges of the other competing companies. On the other hand, the Total Plan cost is relatively lower than the average cost of a comprehensive plan, making this an affordable option for customers.
Review Of Plans, Coverage & Customer Service Of Choice Home Warranty
Based on 9,700 Choice Home Warranty reviews from customers, the company has received a rating of 3.5 out of 5 on our platform. The company has received numerous positive reviews recently, as people praise the technicians sent by the company and their overall service quality. Choice Home Warranty also received a rating of 3.6 on 5 on Google Reviews.
Review Of Choice Home Warranty Plans & Coverage
- Choice Home Warranty’s two plans (basic and comprehensive) cater to diverse needs
- It offers a clear pricing structure for premiums and deductibles, simplifying customer understanding
- Compared to competitors, Choice Home Warranty’s coverage is less- liberal
- The company doesn’t cover items with known or unknown pre-existing conditions and without maintenance records
Review Of Choice Home Warranty’s Customer Services
- Choice Home Warranty wins praise for its technicians’ promptness and skill, with customer reviews highlighting their effectiveness in resolving issues
- The company scores well on plan simplicity, price, and service quality but needs broader coverage options, including pre-existing conditions and maintenance record flexibility
Choice Home Warranty Awards & Recognitions
Choice Home Warranty was awarded the ‘Top-Rated Company’ award by HomeWarrantyReviews.com in 2023. This annual award recognizes companies based on customer satisfaction, claim procedures, and coverage options. Choice Home Warranty secured this title for two consecutive years, highlighting consistency in performance. The company has received other accolades such as:
- 2022 A Best Home Warranty Company by U.S. News & World Report 360 Reviews: Recognized for providing outstanding service and value to homeowners
- Five-Time Inc. 5000 Honoree: Listed among America’s fastest-growing private companies for five consecutive years, indicating industry growth and recognition
Choice Home Warranty Claim Filing Procedure: Phone Number, Web Portal, & Online Form
The process of filing a claim with Choice Home Warranty is simple. Follow these steps to place a service request:
- You can initiate a claim through Choice Home Warranty’s claims department phone number- (888) 373-7924 number or through an online form as specified on their website
- Customers can also file a claim by logging on to Choice Warranty’s customer portal.
- The company will contact an independent service technician to come at your convenience
- CHW schedules service visits within two business days for claims filed during the week and four days for weekend requests
- Choice service call fee will have to be paid by you to the contractor. This amount will be $85
Find out more on filing service requests as per the details given in Choice Home Warranty’s sample contract from the image below.
Image description: Service requests from Choice Home Warranty Official User Agreement
Conclusion
Choice Home Warranty has made a name for itself in the market, as its plans, cost, and coverage make this a worthwhile option for your consideration. But we recommend conducting thorough research before making the final decision. Read their contract’s fine print to ensure you understand every detail of the plan.
Quick Details About The Company
Here are some of the primary details about Choice Home Warranty:
| Founder |
Victor Hakim |
| Year Of Establishment |
2008 |
| CEO |
James Mostofi |
| Address |
1090 King Georges Post Road, Edison, New Jersey, United States |
| Type Of Company |
Private |
Why Should You Trust Us?
- We carefully reviewed Choice Home Warranty coverage to simplify and refine their outlines
- Our analysis involved reviewing more than 14,139 customer reviews across multiple platforms to comprehend customers’ pain points and perspectives
- This comprehensive review results from 32 hours of exhaustive research dedicated to understanding every facet of the company
- Every detail presented in this review is sourced directly from Choice Home Warranty's official page and their sample contract
Frequently Asked Questions (FAQs)
Does Choice Home Warranty Cover A/C Replacement?
A.
Choice Home Warranty covers all components and parts of air conditioning systems. However, the contract does not extend to more than two systems below 13 SEER air conditioning systems, nor does it cover the window or portable units.
The central air conditioner should not have more than a 5-ton capacity and must not be a commercial unit. You can find more information on inclusions and exclusions in your sample user agreement.
Is A Home Inspection Necessary For Getting A Home Warranty?
A.
It is not compulsory to get a home inspection, but it’s a good idea to get one all the same. Choice coverage will be available regardless. They will, however, not cover any known and unknown pre-existing conditions causing malfunctions.
Does Choice Home Warranty Provide Roof Coverage?
A.
Choice Home Warranty offers roof leaks coverage, so you can get your roofs repaired at a meager cost. It is, however, an add-on option to the Basic Plan or the Total Plan.
Does The Choice Home Warranty Cover Electrical Issues?
A.
Yes, Choice Home Warranty does cover electrical issues as the plans cover the home’s electrical system. They cover most components and parts of the electrical system with a cap of $500 per year.
Is Choice Home Warranty Legitimate?
A.
Yes, Choice Home Warranty is a legitimate business and is licensed to operate in most states and is a registered company. They have been in business for nearly a decade.
However in 2019, a consumer fraud lawsuit was filed on Choice Home Warranty by the Arizona Attorney General.
Is Choice Home Warranty A Good & Trustworthy Company?
A.
While Choice Home Warranty boasts experience and affordability, its mixed reputation raises concerns. Customer complaints and a low BBB rating suggest potential issues with claim fulfillment. However, the company has shown some promise in the last few months with its improved services, as evidenced by the good reviews in recent times on our platform.
Has Choice Home Warranty Won Any Important Awards?
A.
It was recognized as a Top-Rated Company on our platform for the year 2023. You can explore all the Choice Home Warranty awards to see additional accolades the company has received.
Does Choice Home Warranty Replace Appliances?
A.
If Choice Home Warranty cannot carry out repairs for covered appliances, they might provide a replacement or cash instead of the same.
How To Cancel Choice Home Warranty?
A.
You can reach out to Choice Home Warranty’s customer service to cancel your agreement. Alternatively, you also have the option to request a cancellation in writing.
Does Choice Home Warranty Cover Normal Wear And Tear?
A.
Yes. The home warranty plans from CHW are intended to provide discounted repairs and replacements of home systems and appliances undergoing expensive breakdowns due to normal wear and tear.
How Does Choice Home Warranty Reimbursement Work?
A.
If Choice cannot carry out the repair or replacement services, they provide cash as reimbursement. The amount is paid according to the terms and conditions of the home warranty contract. Sometimes, they may authorize users to hire technicians and reimburse the invoice generated.
Is there a waiting period for Choice Home Warranty?
A.
Yes, once the policy is approved by the homeowner, Choice Home Warranty needs a 30-day waiting period before their service begins.
Is Choice Home Warranty transferable?
A.
Yes, according to Choice Home Warranty, customers can transfer the contract at any given time at no extra cost. However, the transfer rules are different for all states, so we encourage you to read your agreement carefully.
Where is the Choice Home Warranty Corporate Office located?
A.
The Choice Home Warranty’s corporate office is located in Edison, New Jersey, United States.
Is Choice Home Warranty Available In California?
A.
Yes, Choice Home Warranty is accessible in California. Additionally, the company extends its services to 49 states, excluding Washington.
Does Choice Offers Any Discounts?
A.
Choice Home Warranty offers a month’s worth of coverage and roof coverage for free.
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